Member Care Coordinator (Maternity Leave Temp Contract)
Innovative Fitness Kitsilano | Vancouver, BC
Temporary Contract | 30–40 hours per week
Contract: July/August 2026 – January 2027 (Maternity Leave Coverage)
Join Canada's Leading Personal Training & Health Optimization Team
For nearly 30 years, Innovative Fitness has been an industry leader in premium personal training and health optimization. We help our members live healthier, stronger lives through exceptional coaching, personalized service, and an outstanding member experience.
We are seeking a Member Care Coordinator (Contract) to join our Kitsilano studio to provide full-time maternity leave coverage through January 2027. This is an excellent opportunity for an organized, service-focused professional looking to work in a premium health and fitness environment while making a meaningful impact on our members' experience.
The Role
As our Member Care Coordinator, you'll be the first point of contact for members and prospective members, helping deliver the premium service experience that Innovative Fitness is known for.
Working alongside our coaching team and studio leadership, you'll support member communications, scheduling, onboarding, and the sales process while helping ensure every member feels welcomed, supported, and cared for throughout their fitness journey.
Key ResponsibilitiesMember Experience
- Welcome members and prospective members with a friendly, professional, and positive attitude.
- Deliver an exceptional first impression and ongoing member experience.
- Respond to phone calls, emails, and inquiries promptly and professionally.
- Coordinate new member onboarding, consultations, and appointment scheduling.
- Support new members through their onboarding journey, ensuring a smooth and seamless experience.
- Maintain accurate member records within our CRM and scheduling systems.
Sales & Onboarding Support
- Support the member journey from initial inquiry through onboarding.
- Assist with consultation scheduling, follow-up communications, referrals, renewals, and member reactivations.
- Coordinate sales administration, including package setup, invoicing accuracy, and payment coordination.
- Work closely with the coaching and leadership team to support a seamless member experience and studio growth.
- Maintain accurate sales and member information within studio systems.
Studio Experience
- Maintain a clean, welcoming, and professional studio environment.
- Ensure refreshments, amenities, and reception areas consistently reflect our premium service standards.
- Support coaches with day-to-day administrative coordination.
- Assist with inventory management, studio organization, and general administrative tasks.
- Help coordinate member events, community initiatives, and studio communications.
Who You Are
- Passionate about delivering exceptional customer service.
- Friendly, professional, and approachable.
- Highly organized with excellent attention to detail.
- Strong communicator, both in person and in writing.
- Comfortable managing multiple priorities in a fast-paced environment.
- Reliable, proactive, and enjoys working as part of a collaborative team.
Qualifications
- Minimum 1 year of experience in customer service, hospitality, reception, member services, or administrative support.
- Strong organizational and administrative skills.
- Experience with CRM systems, scheduling software, or sales administration is an asset.
- Proficiency with Google Workspace (Docs, Sheets, Calendar).
- Comfortable learning and using digital systems and technology (WellnessLiving)
- Experience in the health, wellness, fitness, or hospitality industry is considered an asset.
What We Offer
- Competitive compensation based on experience.
- Consistent full-time workload (30–40 hours per week).
- A supportive and collaborative studio team.
- The opportunity to contribute to one of Canada's leading personal training companies.
- Potential opportunities for future work within Innovative Fitness.
Please note: This is a temporary contract position providing maternity leave coverage through January 2027.
Innovative Fitness is committed to creating an inclusive environment and welcomes applications from all qualified candidates.
Pay: $22.00-$25.00 per hour
Work Location: In person
