Job Category: Community & Social Services
Division & Section: Shelter, Support & Housing Admin, SSHA Homelessness Init & Prevention Svcs
Homelessness Initiatives & Prevention Services
Streets to Homes Portfolio
Women's Residence Portfolio
Job Type & Duration: Full-time, Temporary Vacancy, 12 months
Salary: $110,965.40-$130,366.60, PSG #TM0387 and wage grade 8.
Shift Information: Monday to Friday, 35 hours per week
Number of Positions Open: 4
Posting Period: 21-SEPT-2021 to 05-OCT-2021
Please note that the Locations and # of vacancies have been amended.
Who is our ideal candidate?
You are an experienced operational leader with a deep understanding of issues surrounding homelessness and in the delivery of services to people who are vulnerable. You possess strong leaderships and communication skills with a proven track record of working effectively with staff at all levels of the organization, stakeholders including elected officials, advocates and the public, coupled with knowledge of systemic oppression and the barriers faced by people living in extreme poverty. You are a champion of equitable access to programs and services and adopt anti-racist, trauma informed, harm reduction, and housing first approaches.
As a leader you are experienced in leading and motivating a diverse workforce by ensuring effective teamwork, providing resolution to controversial labour relations issues, ensuring high standards of work quality and organizational performance, continuous learning and encouraging innovation in others.
Reporting to the Project Director and/or Director of Homelessness Initiatives and Prevention Services (HIPS), Shelter, Support & Housing Administration, the Manager Homelessness Initiatives is responsible for the management and operations of a City operated shelter site(s) and/or other emergency program including Streets to Homes and its associated programs, leads the transformation of service delivery according to the Division's Homelessness Solutions Service Plan and strategic directions, and leads and implements change management initiatives for the development of new shelter programs.
The Major Job Requirements Are As Follows:
Responsible for the day to day oversight and management of a City operated shelter site(s) and/or other emergency program including Streets to Homes and its associated programs, sets expectations for service delivery and monitors facilities maintenance, dietary/food services and client case management.
Using a Housing First approach, oversees the delivery of client services, and ensures that operating systems and procedures meets the City’s Shelter Standards and Quality Assurance Initiatives and ensures systems are in place to receive input from clients, staff and stakeholders regarding program and services.
Leads the development and implementation of programs and policies within the Division's Homelessness Solutions Service Plan to enhance Housing First focused services that are data-informed and tailored to the needs of people experiencing homelessness. Contributes to the multi-year service planning process for the Division by identifying emerging issues and factors impacting service programs and costs.
Ensures program and service delivery models are supported by data systems, performance measures and benchmarks are standardized across sites and programs.
Within the Division's strategic directions, leads in strategic and operational planning and implementation, and change management initiatives that may be large scale and transformational utilizing effective management strategies and action planning to facilitate service delivery improvements.
Manages, motivates and trains staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Manages the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Monitors and evaluates staff performance, approves salary increments and directs and/or undertakes disciplinary action when necessary. Authorizes and controls vacation and overtime requests. As part of a HIPS Management Team contributes to the development of standard operating procedures and policies related to program delivery, performance measures, human resources, labour relations, finance and administration in accordance with Corporate and/or Divisional Guidelines.
Develops, recommends and administers the annual budget for the site(s) and ensures that expenditures are controlled and maintained within approved budget limitations.
Ensures that the site(s) meet Corporate standards in relation to Occupational Health and Safety.
Manages occupational health and safety and labour relation issues and investigations related to City staff working in HIPS; ensuring compliance with City policies and procedures, collective agreements, and Provincial legislation in collaboration with People & Equity Division.
Ensures the ongoing effectiveness of a comprehensive workplace violence program throughout the City-operated Shelter Portfolio.
Ensures that all programming and services are being carried out using best practices, and that all programs and services support client goals and program outcome achievement.
Implement performance indicators and assess housing outcomes achieved including the number of people housed and the average length of stay by clients to ensure appropriate program delivery and accountability and to measure program effectiveness.
Liaises with community groups regarding issues relevant to homelessness and shelter clients and/or participants including participating in or leading planning groups, advisory committees, etc. Responds and resolves client complaints from community agencies, elected officials, advocates, the public and media.
Oversees the site(s), including ensuring that facilities are maintained in an excellent state of repair according to established regulations and standards, and work as part of a collaborative management team to develop capital budgets as required.
Collaborate with Public Health regarding effective communicable diseases strategies and responses to infectious diseases outbreaks.
Manages alternate programs/sites as assigned by the Assistant Director and/or Director and act on their behalf as required during scheduled absences.
Post-secondary education in a relevant professional discipline, i.e. Public or Business Administration, Social Services or an equivalent combination of education and experience.
Extensive experience managing staff, promoting and fostering teamwork, conducting performance appraisals, handling labour relations matters and resolving conflicts in an emergency shelter or housing or human service related sector that deals with homeless and vulnerable populations.
Extensive experience related to strategic and operational planning and implementation, change management that includes leading large scale transformational change initiatives utilizing effective management strategies and action planning to facilitate service delivery improvements.
Considerable experience in the development and management of operating budgets.
Demonstrated experience in program development and evaluation.
Knowledge of collective agreements, the Human Rights Code, Worker’s Safety and Insurance Board and Occupational Health & Safety Act, and Employment Standards Act is required.
Knowledge and ability to apply an equity lens to policies, programs and strategies, and assesses the impact of proposed changes on equity-seeking communities including Indigenous, Black, racialized, newcomer, LGBTQ2S+ and low-income city residents.
Proven ability to work effectively with a broad range of stakeholders including community groups, government and political representatives, and the general public.
Demonstrated political acumen, judgement and insight.
Experience managing complex projects and initiatives from inception through to completion.
Demonstrated superior verbal and written communication skills.
Selected candidates may be required to provide a current Police Reference Check as a condition of employment for this position.
For more information on our Programs and Services, please visit the City's website at: http://www.toronto.ca/housing.
Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.