Senior Dental Receptionist / Treatment Coordinator
Richmond Hill, Ontario | Full-Time | Permanent | In-Person | $25–$32/hour based on experience
About the Position
We are seeking an experienced Senior Dental Receptionist / Treatment Coordinator to take a key role in the front office of our established Richmond Hill dental practice.
This position is ideal for a confident, organized dental professional who understands that an exceptional patient experience starts at the front desk. You will take ownership of daily front-office operations, coordinate treatment and scheduling, communicate with patients and insurance companies, and work closely with the dentist and clinical team to keep the practice running efficiently.
This is not an entry-level reception position. We are looking for someone with strong dental office experience who can work independently, make sound decisions, manage competing priorities, and take initiative.
Key Responsibilities
- Manage daily front-office operations and patient flow
- Coordinate and optimize the appointment schedule
- Welcome patients and provide a professional, warm first impression
- Answer phones, emails, and patient inquiries efficiently and professionally
- Present and coordinate treatment plans and follow up with patients
- Process dental insurance claims, predeterminations, estimates, billing, and payments
- Manage patient accounts, outstanding balances, collections, and accounts receivable
- Maintain accurate patient records and documentation
- Coordinate closely with dentists, hygienists, assistants, and other clinical team members
- Follow up on outstanding treatment plans, recalls, and unscheduled treatment
- Monitor the schedule and identify opportunities to improve production and patient flow
- Handle patient concerns with professionalism, discretion, and good judgment
- Order supplies and maintain an organized and efficient front office
- Train and support new front-desk team members when required
- Assist with administrative responsibilities and practice systems
- Contribute ideas that improve efficiency, communication, and the overall patient experience
Qualifications
Required:
- Minimum 5 years of dental reception / dental administration experience
- Strong knowledge of dental insurance, treatment coordination, billing, and scheduling
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work independently in a busy dental environment
- Professional, confident, and patient-focused approach
- Strong computer and administrative skills
Strong Assets:
- Abeldent experience
- Previous treatment coordination experience
- Previous dental assisting experience
- Previous lead receptionist, office manager, or supervisory experience
- Experience with dental collections and accounts receivable
- Experience coordinating larger or complex treatment plans
- Proficiency with Microsoft Excel and Google Workspace
The Ideal Candidate
We are looking for someone who is:
- Experienced in dental administration
- Confident communicating with patients and the dental team
- Highly organized and able to manage multiple priorities
- Proactive rather than waiting to be directed
- Calm under pressure and able to solve problems independently
- Professional and personable with excellent patient communication skills
- Reliable and accountable
- Team-oriented, while capable of taking ownership of the front office
- Focused on both patient service and efficient practice operations
What We Offer
- $25–$32/hour, based on experience and qualifications
- Full-time, permanent employment
- Stable position within an established dental practice
- Professional and respectful work environment
- Modern dental office
- Opportunity to take a leadership role within the front office
- Opportunity for professional development and increased responsibility
- Collaborative relationship with the dentist and clinical team
Why This Position
The Lead Dental Receptionist / Treatment Coordinator plays an important role in the success of the practice. You will have the opportunity to take ownership of the patient journey from the initial phone call through treatment coordination, scheduling, follow-up, and ongoing patient care.
We are looking for a long-term addition to our team, not simply someone to fill a reception desk.
If you have strong dental office experience, take pride in your work, and are ready to take a leadership role in a busy front office, this position offers the opportunity to make a meaningful contribution to an established practice.
Pay: $25.00-$32.00 per hour
Experience:
- Front desk: 3 years (required)
Work Location: In person
