Customer Service Representative
VitalAire Canada
Lloydminster, SK
Company presentation
VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you will find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Here is What You Will Do
The Branch Customer Service Representative will provide support as it pertains to both Oxygen and CPAP therapy and facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients. Directing telephone and walk-in inquiries to appropriate staff member. Assist with sales and maintenance of respiratory and CPAP inventory for the branch. Create walk-in CPAP appointments and add them to scheduling software and books follow-up appointments for the branch. Provides assistance and answers questions for clients related to funding program requirements. Assisting in billing and accounts receivable processes, receiving payments and completing posting remittance forms. Assists with the completion of necessary forms pertaining to equipment maintenance, shipping documents, and funding documents. Completing preventive maintenance requirements, following manufacturer's’ instructions; troubleshooting malfunctions; and arranging for repairs to ensure operation of equipment.

Here is What You Will Need
College Certificate or Diploma or Equivalent Computer literate in Microsoft Office, Google, with strong data entry skills. Able to work flexible hours and provide service to our customers for extended hours. 1-2 years of experience in Office Administration or Call Center

Here is Why You Should Join
Competitive salary, plus bonus and vacation Competitive benefit flex package & DC pension plan Standard working hours for better work/life balance Tuition reimbursement & Career Development programs

Additional information
NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada. VitalAire provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.