Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
Role:
This position is responsible for customer account management and promoting Sysco's products and services to a territory size of approximately 4 million dollars. Individuals in this position are committed to providing the exceptional level of customer service via telephone, email, Virtual Communication Platforms and in person (upon request). This position is responsible for providing an exceptional level of business to business (B2B) Sales consultation, penetrate and grow customer base, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace
Role Responsibilities:
- Articulate and demonstrate the Sysco value proposition to engage and onboard new customers to Sysco products, services, and promotions.
- Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as communication and measurement tool.
- Manage an effective combination of order management channels, including Phone, Email, and eCommerce (50% minimum for eCommerce) of all customer order management.
- Develop account portfolio, and retain customer accounts to achieve profitable sales growth within assigned territory.
- Utilize problem solving to resolve customer issues and ensure a positive customer experience.
- Evaluate customer business needs and analyze market trends to develop customer centric product and service solutions.
- Ability to be informed of market conditions, product innovations, and competitors' products, and sales; share information with customers as part of value-added services provided.
- Take a proactive approach to owning learning/development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and product knowledge.
- Responsible for Credit and Accounts Receivables management.
- Compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco's Food Safety Program, specific for the assigned role.
- Assist Food Safety Program Manager in ensuring compliance to Sysco's Food Safety Program that leads to compliance with third party certification and customer requirements.
- Work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
- Perform other duties as assigned.
Qualifications/Skills/Job Requirements:
- 2 - 3 years of customer service or sales experience.
- Food industry experience is an asset.
- CPSA designation is preferred.
- Experience using a CRM tool.
- Excellent oral and written communication skills.
- Ability to work independently and possess solid organizational skills.
- Intermediate proficiency with Microsoft Office Suite and eCommerce concepts.
- Superior communication (both oral and written) and interpersonal skills.
- Problem solving, organizational, and negotiation abilities.
- Ability to successfully handle multiple priorities.
- Flexible work schedule, including Sundays and holidays.
