Corporate Travel Trainer
Gant Travel
Winnipeg, MB

This is a Remote/Work from Home position.

The Corporate Travel Trainer will be responsible for delivering positive, engaging, and effective learning experiences for new hires and current employees. They will be responsible for the design, development and delivery of content through a multi-modal methodology. Support all internal customers by providing updates and tools for continued improvement. Be a catalyst for organizational change and improvement. Promote and maintain the highest level of customer service in the industry. Help create the best TMC on the planet for the Concur user.

Key Responsibilities

  • Support the company’s values, goals and objectives
  • Help us innovate to improve the customer experience and create a stronger company
  • Design, develop and deliver training through multiple channels, to include but not limited to video based training and virtual instructor led training courses
  • Develop and maintain training curriculum for new hire training
  • Provide on-going training and development for current employees
  • Create, document, communicate and maintain all business process and procedure
  • Assist internal customers with developing, motivating and evaluating team members
  • Works closely with all internal customers to develop and implement “best in class” customer solutions
  • Attends quality calibration sessions to determine additional training opportunities
  • All other duties as assigned

Skills & Knowledge

  • Consistently demonstrate company values with customers, suppliers, and teammates
  • Excellent presentation, oral, and written communication skills, problem solving and interpersonal skills
  • Ability to work with and communicate successfully with a variety of personalities
  • Requires great attention to detail and organizational skills
  • Ability to multi-task and follow-through in an efficient, timely manner
  • Commitment to customer service and satisfaction
  • Self-motivator, who achieves results autonomously or via teamwork
  • Basic knowledge of Microsoft office suite
  • Knowledge of Adobe software solutions
  • Skills in Instructional Design methodologies and various training delivery systems
  • Understand our company values, goals and objectives

Expectations

  • Willingness to adapt and learn within a changing environment
  • Ability to communicate and promote changes
  • Ability to work effectively in a remote, fast paced environment
  • Demonstrated strong analytical and reporting skills
  • Time management skills and ability to prioritize tasks
  • Ability to work a full range of hours including weekends when needed
  • Assist with innovation to help the company become stronger and serve our clients better
  • Ability to embrace technology, process and procedure

Required Experience

  • Bachelor’s degree or business experience equivalent
  • Instructional design and or experience with authoring tools (Adobe Captivate, iSpring, etc.)
  • Minimum of two (2) years training experience in a Customer Service based contact center preferred
  • Travel industry experience desired

Work Environment

You will either be working out of a Gant office or from your home. If you are working from home, you are expected to provide for yourself a safe, quiet, working area free of distractions. You will be expected to provide (at your own expense) a dependable, non-satellite high speed broadband internet connection with a minimum of two available Ethernet ports within 15 feet of your work area. Additionally, you will provide electrical surge protection for all Gant provided equipment which includes, but not limited to a Gant Travel owned corporate computer, single or dual monitors, and VoIP (voice over internet) telephone.

Job Type: Full-time

Experience:

  • Contact Center Training: 1 year (Preferred)
  • Instructional Design or Authoring Tools: 1 year (Required)
  • Travel Industry: 1 year (Preferred)

Education:

  • Bachelor's Degree (Preferred)