About the Company:
Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.
About the Job:
We are expanding our national support model for technician-led sales and are looking for an outstanding Regional Sales Coach in Ontario—to join our team. Local travel within province is required. This role will support our frontline technicians across TELUS Mobility, Home, and Smart Home Security services.
As a Sales Coach, you’ll work shoulder-to-shoulder with technicians during real customer visits while collaborating with local managers to drive the proper habits and behaviours. You’ll be on the ground helping build customer rapport, improve soft skills, and coach on how and when to bridge into meaningful, needs-based sales conversations.
Activo Values – Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability, and integrity
Why Join Us:
- Competitive salary $55,000 - $65,000 (commensurate with experience)
- Employee celebrations and company events
- Full Benefits package
- Annual employee recognition program
- Employee bonus program
- Paid time off
- Continuous learning and development opportunities
Responsibilities:
Field Support & Coaching:
- Work directly alongside technicians during customer appointments to provide real-time coaching and support.
- Coach on soft skills, including rapport-building, customer trust, and value-based sales bridging.
- Reinforce best practices through observation, shadowing, and targeted feedback.
Manager Collaboration:
- Partner with local field managers to align coaching efforts with performance goals.
- Help identify behaviour gaps and coach for consistent improvement.
- Share technician wins and coaching insights to support accountability and growth.
Team Development:
- Recognize and uplift high-potential technicians.
- Encourage the behaviours we want to see repeated—professionalism, ethical selling, and care for the customer experience.
- Drive a positive, performance-minded culture through motivation and mentorship.
Strategy & Execution:
- Support the National Sales Coach in rolling out sales strategies regionally.
- Provide ground-level feedback to refine plans and ensure they’re executable in the field.
- Balance big-picture thinking with tactical, day-to-day execution.
Required Skills & Traits:
- Strong people and communication skills.
- Empathetic leader who builds trust and loyalty through example.
- Ethical and professional—doesn’t cut corners and holds others to the same standard.
- Comfortable coaching and holding team members accountable in a positive way.
- Adaptable and resourceful—can pivot with the technician and customer needs.
- Field savvy—understands the realities of technician work and how to add value.
- Strategic thinker who knows how to turn a plan into action.
- Must have access to a reliable vehicle for local travel to technician job sites within your assigned region.
Preferred Experience:
- Field technician background or deep understanding of TELUS Home/Smart Home/Mobility services.
- Sales, coaching, or leadership experience in a customer-facing environment.
- Ability to present, lead small sessions, or facilitate learning.
- Familiarity with coaching tools and performance metrics.
As part of our recruitment process, Activo may use artificial intelligence (AI)-enabled tools to assist with the review and screening of applications. All hiring decisions are made by qualified individuals, and candidates are assessed based on their skills, qualifications, and experience.
Ready to apply?
Interested candidates are encouraged to apply with a current resume outlining relevant experience. Only those candidates selected for an interview will be contacted.
Activo is an equal opportunity employer committed to an inclusive and accessible workplace. If you require accommodation or accessible formats/communication supports during the hiring process, please let us know – we will work with you to ensure your needs are met.
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- Telecommunication: 3 years (required)
- Customer service: 2 years (required)
Willingness to travel:
Work Location: In person
