Investigation Coordinator
Insurance Bureau of Canada
Toronto, ON
The Investigation Coordinator is accountable for coordinating joint investigative services projects among IBC’s Investigation Services members and providing support for other investigative services activities.

Duties & Responsibilities
This individual will provide coordination and support services related to all aspects of assigned investigation projects. This includes management of scope, budget, risks, resources, timelines, coordinating efforts between various team members (externally and internally) and providing overall support to the investigative process. Specifically:

Coordinate activities across the team to ensure that goals and objectives are accomplished within the agreed timeframe, funding parameters and in accordance with the defined objectives.
Develop, execute and monitor project documentation including the Case Proposals, Case Charters outlining scope, objectives, benefits, costs and identification of key risks as well as Project Plans. Solicit Insurer Case Lead /Sponsor guidance as appropriate to manage scope, timelines, risks, costs, etc.
Establish and maintain effective reporting mechanisms, document meeting notes and formalize updates in order to provide regular verbal and written status updates to Sr. Management.
Ensure that deviations from plans are proactively identified and work with team members and sponsors to resolve issues that may impede progress
Ensure project risks and contingencies are identified, managed and risks are mitigated appropriately and /or escalated when required.
Ensure the team has full support to collaborate and coordinate industry investigation efforts
Coordinate the activities across various organizations involved in the project to achieve project goals and objectives.
Control and administration of project scope by following formal change control procedures within the scope of project budget and timelines.
Identify and promote creative approaches to problem solving and quality deliverables supporting business needs.
Evolve the processes, procedures and templates involved in the Investigation Coordination and Support service
Must have project coordination/management and project implementation experience
Knowledge of Major Case Management and or similar investigation coordination programs
University degree in business/investigative disciplines or equivalent
Experience managing multiple projects utilizing various stakeholder from different organizations
Excellent verbal, written communication and presentation skills with the ability to communicate effectively with all levels of investigators and management
Strong facilitation and negotiation skills
Positive attitude, motivated, member-focused and demonstrated ability to get along with others
Strong interpersonal, organizational and planning skills
Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
Ability to learn quickly and adapt to changes
Proficient in MS Office, MS Excel and MS Project
Fraud detection/investigation experience
Knowledge of the Property and Casualty insurance industry

Please send résumé to:
Human Resources Department
Contact: Azan Khan