Job description
Main work site – 77 mary street , Barrie, L4N 1T2 BUT required to work out of our Toronto office at 617 vaughan road, M6C 2R4 office at least Once a week.
The Operations Manager will provide centralized strategic and tactical leadership to the NEXIM HEALTHCARE's healthcare's operating activities across all our branches and will work with other members of the leadership team to identify and exploit opportunities for operational efficiencies, talent acquisition, training , compliance and quality improvement in our delivery of both corporate and in home healthcare staffing services for seniors, B2B clients and families across the care spectrum. They will be part of the senior management team of 5 all reporting to the CEO & president . Post holder Must have at least 2 years experience in a similar leadership role .
The ideal candidate for the Operations Manager will be an operations or healthcare professional that enjoys people leadership, processes team development and is technically savvy . They should have a proven record that demonstrates strong problem solving and an aptitude for using data to drive business decisions. Strong stakeholder engagement experience is an asset. The successful candidate will demonstrate a desire to learn the details of operations in both community and corporate healthcare staffing operations with a focus on quality and service excellence.
Qualifications
- Post Secondary education in Nursing/ healthcare services or equivalent with additional studies Business, Administration, logistics, or Human resources
- Healthcare staffing experience is preferable but candidates from other staffing sectors with deep knowledge of or experience in managing high volume temp hourly / shift based operating systems will be considered
- Minimum of two (3) years Supervisory experience accompanied by a minimum of three years of experience in a business/operations role
- Superior oral and written communication skills to effectively interact with staff, clients, families and other stakeholders
- Effective skills in critical thinking, business acumen and problem solving
- Excellent computer skills including experience in Word and Excel are required
Responsibilities
- Participates in the interviewing, training, ongoing supervision and performance management of Team leaders, Assignment Coordinators, schedulers, Accounting, logistics and clerical staff
- Effectively conveys corporate policy changes to staff ensuring compliance with company policies and procedures
- Leads and participates in departmental meetings providing clear communication, offer guidance and
- Ensures contract standards are met such as acceptance rates, consistency, missed care and other indicators
- Prepares monthly variance reports to support monthly, quarterly and annual reporting provided to Co – senior managers by division and region
- Ensures operational efficiency and client satisfaction through the analysis of operational data and reports
- Responds to non-clinical concerns raised by client such as invoicing discrepancies
- Assures compliance for non-clinical aspects of care plan including assignment of appropriate staff, consistency and frequency of client engagements across all our offices
- Analyzes and approves billing and payroll write-offs and adjustments
- Develops the annual training and in service plan for internal operations staff
- Determines workforce requirements- via assisting with hiring, firing and resolves internal staffing issues plus management of a team o up to 9 Team leaders across our branch network plus their direct reports
- Approves time off requests for internal/office staff and approves overtime for field staff
- Participates in Quality Management Program including oversight of CQI activities related to intake, assignment and invoicing
- Shows respect for cultural needs, dignity, privacy and confidentiality of staff and clients
- Ensures internal operations staff compliance to NEXIM HEALTHCARE CONSULTANTS INC policies, procedures and legal requirements for themselves and all staff
- Other duties as assigned
Competencies
In compliance with provincial and federal regulations and contracts with government agencies or private funders, assumes responsibility for financial, Human Resources and clerical functions to ensure smooth and efficient operations and customer service.
Additional Qualifications
OTHER Skills
- Health care staffing experience is an essential prerequisite
- Valid driving license as this role will necessitate commute between our branch offices to help with onsite supervision of branch operations leadership teams
Salary $80-90k to start plus fully paid benefits and participation in our bonus plan.
Job Type: Full-time
Salary: From $80,000.00 per year
Benefits:
-
Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
-
8 hour shift
- Monday to Friday
Supplemental pay types:
COVID-19 considerations:
negative RAP test at face to face interview and first day of work
Ability to commute/relocate:
-
York, ON: reliably commute or plan to relocate before starting work (required)
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