Job Information
Job Requisition ID: 62688
Ministry: Health
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: September 30, 2024
Classification: Manager Zone 1
Salary: $2,718.61 to $3,874.13 bi-weekly ($70,955 - $101,115/year)
Reporting to the Assistant Deputy Minister (ADM), and working with the Issues Manager, the Operations Manager provides senior operational support and provides advice to assist in managing the division. The role includes overseeing a comprehensive system of responses to urgent requests; leads and supports divisional planning activities; and ensures the smooth operation of the ADM's Office (ADMO). To meet and fulfill the requirements and expected standards of the ADM, the Operations Manager provides advice, guidance and direction to the Executive Directors and staff of the division; manages issues related to the Action Request Tracking System (ARTS), FOIP and more. This allows the ADM to focus on strategic matters and policy directions and monitors to ensure that such directions are carried out. The Operations Manager assesses issues and requests, determines their nature and priority, researches and coordinates supporting information and takes appropriate action.
This position also provides leadership and direction to administrative staff on all administrative matters for the division and represents the ADMO on various project teams, committees and working groups as required. On a daily basis, this involves identifying, assigning and/or resolving issues on behalf of the ADM.
Responsibilities include:
- Provides leadership and coordination of day-to-day activities for the ADMO.
- Develops, manages and evaluates administrative and operational management systems and processes to ensure division business requirements are met and efficiencies are enhanced.
- Chairs and provides leadership as to the standard expected of the ADM with respect to the divisional support team (branch Executive Assistants/Administrative Assistants). The purpose of this team is to share information and issues, raise professionalism and provide a mechanism for two-way communication.
- Provides input into administrative processes and planning, supports effective, efficient operations of the divisional administrative team, communicates and clarifies divisional issues and priorities.
- Oversees information/communication systems and processes to manage information flow and ensures all inquiries received in the ADMO are routed appropriately, responses prepared and issues addressed.
- Discusses priorities with Executive Directors when requests for information, briefings or decisions are required and recommends options for resolving conflicting priorities.
- Manages the AR process to ensure briefings/ARs succinctly identify the issues, meet quality standards and reflect the government/ministry's policy or position.
- Manages the administration of FOIP requests for the division, advises when appropriate and work with the FOIP offices and other key contacts to provide responses and resolve issues that may arise.
- Ensures sound contracts and grant management practices for the division in accordance with ministry and government policies, procedures and practices.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Drive for Results:
- The ability to work to exceed goals and partner with others to achieve objectives, plans based on past experience, holds self and others responsible for results, partners with groups to achieve outcomes and aims to exceed expectations.
System Thinking:
- The ability to consider inter-relationships and emerging trends to attain goals, seek insight on implications of different options, analyzes long-term outcomes, focus on goals and values as well as identifies unintended consequences.
Creative Problem Solving:
- The ability to engage the community and resources at hand to address issues, engages perspective to seek root causes, finds ways to improve complex systems, employs resources from other areas to solve problems as well as engages others and encourages debate and idea generation to solve problems while addressing risks.
Build Collaborative Environments:
- The ability to work in an open honest manner with colleagues, create sharing opportunities, actively shares, accepts and listens to others, recognizes conflict, respects and discusses opinions openly, supports group even to learn from mistakes and recognizes differing interpretations.
Develop Self and Others:
- The ability to plan according to career goals and regular development, align personal goals with career goals, leverages strengths; attempts stretch goals, provides feedback and openly discusses team performance and values team diversity while supporting personal development.
Required:
- A University graduation in a field related to the position assignment, supplemented by four (4) years related experience. Related experience or education may be considered as an equivalency on a one for one basis.
Assets:
- Experience in current, effective practices in the areas of leadership, organizational development and administration.
- Sound understanding of the strategic direction and priorities, as well as the processes of the department, government and other key stakeholders.
- Experience and knowledge of department/government acts and regulations including the Health Information Act, fiscal planning and forecasting cycle, and quality assurance principles.
- Experience in all aspects of ministry business and extensive knowledge and understanding of how government works, pragmatically and technically.
- Proven experience working with executive and senior management and leadership.
Equivalencies may be considered.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to
A cover letter must accompany your application and should indicate which position(s) you are interested in and how your experience aligns with the behavioral competencies of the role you are applying for. This cover letter may be used to assess your communication abilities. Please indicate if you have a preference for one of the two positions advertised.
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future roles at the same or lower classifications.
Final candidates will be required to undergo a security screening. All costs associated with the recruitment process including documentation fees and travel expenses are the candidate’s responsibility. If documentation is requested from an applicant, out-of-province applicants can obtain the documents requested from the province they reside in.
What we offer:
- Working for the Alberta Public Service –
- Management Employees Pension Plan (MEPP) –
- Alberta Public Service Benefit Information –
- Professional learning and development –
- Research Alberta Public Service Careers tool –
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
Leadership and mentorship programs
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How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Robbie Hoffman, TAS Administrator at [email protected].
