Are you interested in growing your career with Watson?
WATSON GLOVES: Who We Are:
With 108 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement .
Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.
If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” – Watson Marketing Team.
Role: Jr. IT Support Specialist
Location: Burnaby or Calgary
Salary Range: $53,000 - $63,000
The Role:
The Jr. IT Support Specialist provides frontline technical support and exceptional customer service to employees across the organization. This role helps ensure the stability, security, and efficient operation of the company's technology environment by supporting hardware, software, mobile devices, telephony, and web platforms.
As the first point of contact for IT requests, the Jr. IT Support Specialist is responsible for troubleshooting issues, managing tickets, maintaining IT assets, creating documentation, and promoting security best practices. Complex infrastructure and cybersecurity issues are escalated to the Systems & Support Specialist & IT Support or IT Manager as appropriate. Success in this role requires
YOUR core responsibilities:
Frontline Help Desk & End-User Support:
Provide first-level IT support for employees across offices, warehouses, and remote locations.
Troubleshoot hardware, software, mobile devices, printers, scanners, and connectivity issues.
Assist users with technology questions, training, and best practices.
User Lifecycle & Access Management:
Support employee onboarding and offboarding, including account setup, device deployment, and access management.
Administer user accounts, passwords, permissions, and Microsoft 365 services.
Assist with multi-factor authentication (MFA) and access-related requests.
Ensure access changes follow company security policies and standards.
Hardware Provisioning & Asset Management:
Configure, deploy, and support computers, mobile devices (iOS and Android), and peripherals.
Maintain IT asset inventory and lifecycle records.
Coordinate device replacements, upgrades, repairs, and warranty claims.
Ensure equipment is available to support business operations and employee onboarding.
Basic Infrastructure & Event Support:
Assist with the setup, maintenance, and troubleshooting of basic IT infrastructure, including workstations, printers, AV equipment, and network-connected devices.
Provide technical support for company meetings, training sessions, and events, ensuring audio-visual and conferencing systems function properly.
Documentation & Security Compliance:
Create and maintain IT documentation and knowledge base articles.
Follow and promote IT security policies, procedures, and best practices.
Assist with software licensing, asset compliance, and process documentation.
What YOU BRING to Watson Gloves:
Experience: 0–2 years of experience in an IT Help Desk, Technical Customer Service, or academic IT environment.
Operating Systems: Solid baseline familiarity with navigating and configuring Windows 11 and macOS desktop interfaces.
Fundamental understanding of cloud productivity suites (e.g., Microsoft 365), web browsers, and core office applications.
General conceptual understanding of how computers connect to local Wi-Fi, ethernet, home routers, and VPNs.
Exceptional empathy, patience, and clear communication skills when handling frustrated users who face technical disruptions.
Highly coachable mindset, showing enthusiasm for taking daily direction and absorbing technical mentorship from senior members.
Disciplined approach to updating ticket notes accurately, maintaining asset inventories, and following step-by-step technical documentation cleanly.
Excellent organizational skills and attention to detail.
Strong problem-solving abilities with an analytical mindset.
Ability to communicate effectively with technical and non-technical users.
Ability to prioritize and manage multiple tasks efficiently.
Our VALUES:
Family Spirit: we support each other and we work as a team
Integrity: we deliver on our promises every single day
Fun: we work hard and play hard
Authentic: we are true to who we are and what we do
Continuous Improvement: We continually invest in our people and improving our processes
What we OFFER:
Competitive compensation package including bonus opportunities
Comprehensive benefits package and time off policies
RRSP matching program
Company laptop & cell phone
Opportunities for professional development through our Talent Investment Program
On-site gym and fitness equipment
On-site parking available
Great work environment & culture - we're recognized as one of Canada's Best Managed Companies!
Lots of fun events & company SWAG
Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted. We wish you the best in your job search.
Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves
