Hello! Mind Games are opening doors for new applicants! Do you want to become one of the minds of our company? This is the opportunity to take!
Mind Games is North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and provide opportunities to express yourself through hobbies and interests.
If you support our vision – try yourself and join our team!
Duties and Responsibilities include, but are not limited to:
- Controlling the flow of E-Commerce orders through our website, with a particular focus on Amazon.
- Daily communication with clients via telephone, email, and chat
- Ensure customer service issues are resolved by liaising with other departments and stores
- Recommend changes in products, services, and policies by evaluating results and competitive developments
- Keep management informed by submitting activity and result reports, such as daily call reports, weekly work plans, and monthly analyses
- Demonstrate strong organizational and follow-up skill
- Respond to pricing, billing, order status, late deliveries, and proof of delivery issues
- Ensure pricing, operating principles, and procedures are followed
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ability to multitask/ organizational skills
- Plan, define and implement website changes and functional improvements
- Maintain and update the online marketing plan by coordinating with the marketing team
- Inventory updates and label printing
You are best suited for the role if you have the following qualifications and skills:
- E-commerce & customer support experience in a retail environment
- CMS skills and experience e.g. Woo commerce and Salesforce
- Digital content creation & management
- Familiar with data management
- Previous experience with a website or e-commerce CMS
- Extremely driven individual with proven success in motivating and building strong teams
- Ability to build rapport with clients and work in a team environment
- Outgoing and fun personality
- A basic understanding of Google products such as Google Shop & Analytics would be desirable
- Fluent verbal and written English and French (Preferred) with spelling and typing accuracy
Benefits:
- Salary: $50,000 - $61,000 per year
- Being surrounded by people and products you love!
