As part of our digital transformation programme, we are developing our capability within our Digital Productivity Team to enable the Firm's strategic global initiatives around effective collaboration.
Scope of role
Reporting to the Head of Digital Productivity the One Drive and Power Apps Administrator/Analyst is an operational resource, with an emphasis on Microsoft Office 365 collaboration and automation stack. The One Drive and Power Apps Administrator/Analyst will function as an operational resource to monitor, repair and remediate issues not resolved by first lines of support.
Responsibility will include supporting users in project based and production deployments of related Microsoft Office 365 technologies.
Responsibility will also include collaboration with first lines support teams for training and education to assist with customer issue resolution.
As a core member of the Digital Productivity team this person will be responsible for helping deliver world class support to a global workforce.
The ability to manage multiple tickets/issues concurrently while being a strong communicator to work with various end users and support groups is a key to success.Monitor and maintain collaboration solutions with a focus on Microsoft Office 365.
Review and utilize solution documentation (Knowledge Base) to manage incident and task related work
Propose updates to Knowledge Base articles as needed based on work
Assist with planning and executing data migrations as needed (File Servers, SharePoint, etc)
Ensure and regularly review monitoring and alerting systems are in place and functioning for system health and performance
Share information with team members for continuous improvement
Identify, develop and document operational processes while continuously looking at how to improve upon existing process, innovation
Work closely with first and second level support teams to provide quality customer service
Troubleshoot more complex applications, infrastructure problems or other IT problems that may have a significant impact on our Office 365 service; Mobile Device Management , Identity Access Management, Data Loss Prevention, Cloud Access Security etc.
Provides escalated support for Business-Critical problems
Technical experience required
Demonstrated experience and deep level of knowledge of:
SharePoint on premises and SharePoint online administration
Microsoft Teams administration
Power Apps administration
Power Automate
Dataverse
Office 365
Strong knowledge of PowerShell
Technology you should have familiarity with
Azure Devops and GitHub
Azure AD
ShareGate
Azure Functions
Education Requirements
Ideally a Graduate in and IT related subject or relevant experience
Microsoft certification in Office 365, SharePoint and Microsoft Teams is beneficial
Required Skills and experience
4+ years of experience in system administration, on SharePoint, Teams, Power Apps and other collaboration tools
Deep understanding of SharePoint on premises and SharePoint online, Microsoft Teams, Power Apps and Power Automate.
Strong troubleshooting ability - define problem statements, work around, root cause resolution.
Demonstrated ability to manage multiple tasks.
Team player with excellent verbal/written communication and interpersonal skills; ability to effectively present information to all levels of the organization.
Agile approach to working across multiple regions and multiple timezones.
Self starter and able to self manage with the focus on high quality output and customer service.
Desired Skills
Familiarity with data management, replication, backup and recovery, and disaster planning and how they apply to Office 365
Ability to monitor and understand how vendor outages will be felt by end users of the system
Please send us a bilingual version of your resume.
Please note that Norton Rose Fulbright Canada requires all Firm members to provide proof of full vaccination against COVID-19 prior to entering the workplace. Applicants who receive an employment offer will be required to provide proof of full vaccination upon arrival to the Firm as a condition of employment. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to religious, medical or other protected grounds. For applicants who require an accommodation, please contact CANCALHR_RH@nortonrosefulbright.com to discuss further.
Norton Rose Fulbright
Norton Rose Fulbright is a global legal firm. We provide the world's pre-eminent corporations and financial institutions with a full business law service. We have more than 3800 lawyers and other legal staff based in more than 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.
Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright US LLP, Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP and Norton Rose Fulbright South Africa Inc are separate legal entities and all of them are members of Norton Rose Fulbright Verein, a Swiss verein. Norton Rose Fulbright Verein helps coordinate the activities of the members but does not itself provide legal services to clients.
Diversity and Inclusion
Diversity is an important firm value. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants, employees and partners will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion or belief.
To apply, please visit the Careers page of our website at www.nortonrosefulbright.com. We thank all candidates for their application, but will be contacting only those whom we select to invite for an interview.
Norton Rose Fulbright Canada LLP has an accommodation process in place that provides accommodations for employees with disabilities. If you are unable to apply for a position online or require any further accommodations during our recruitment process, please contact CANCALHR_RH@nortonrosefulbright.com.