Service Writer/Advisor
Diamond/Harbour/Bell Group
Saskatoon, SK

We are currently accepting resumes for a full time Service Writer at our Saskatoon, SK location.

Duties & Responsibilities

  • Provide prompt, courteous and accurate service to customers
  • Book service appointments
  • Open and close work orders within the required time frame
  • Handle incoming phone calls in a professional manner.
  • Deal with customer issues, requests, questions and complaints in a timely manner
  • Work closely with the Service Team Leads for smooth operations of the shop
  • Accurately record customers’ truck problems and repair requests
  • Keep customers updated as needed regarding ongoing repairs
  • Gain knowledge of warranty policies & practices.
  • Perform other administrative tasks as required.
  • Participate in any technical training or development training that is made available

Qualifications

  • Previous Heavy Duty or Auto Service Writer experience is required
  • Previous CDK/ADP experience is an asset.
  • Excellent customer service skills
  • Proficient computer skills
  • Ability to work unsupervised
  • Working knowledge of heavy truck repairs is an asset.
  • Must be organized & self motivated with strong written and verbal communication skills
  • Motivated team player with a strong sense of commitment to the customer
  • Have the ability to deal with large volumes of work and stressful situations

What Can a Career with Us Offer You?

  • Competitive wage with bonus program
  • Benefit plan with dental & disability
  • Opportunity to work with a trusted and valued product line
  • Support and leadership from a strong dealership network
  • Access to the latest training and technology
  • Excellent work environment
  • Opportunity for advancement

The Diamond/Harbour/Bell Group is Western Canada’s largest medium & heavy truck dealer with 10 locations throughout Alberta, British Columbia and Saskatchewan. We are proud to offer multiple locations with a variety of products and services. From trucks, trailers, forklifts, school buses and parts & service as well; we can provide our customers with a one-stop solution for all their transportation needs.

Join our team today!

Job Type: Full-time

Experience:

  • Service Writer/Advisor: 3 years (Required)