Technical Support Officers are responsible for the set-up, implementation and maintenance of IT infrastructure components, and for the operational and technical support for investigations.
The incumbent will be called upon to find solutions and deploy the necessary equipment and circuits to provide customer support (computers, fiber, servers, software, etc) with the end goal of advancing investigations.
Candidates will provide high-quality, timely and professional services and technical support in a highly dynamic and changing environment, including:
Evaluate the performance of existing systems. Plan and direct upgrades and improvements. Troubleshoot and resolve issues.
Analyse and synthesize to identify problem patterns, perform research and make recommendations to improve the reliability and maintainability of systems.
Liaise with peers and clients to resolve escalated technical issues.
Participate as a technical advisor/consultant on divisional projects and strategic planning.
Provide training to colleagues.
Maintain technical knowledge and stay current on work related emerging technologies and best practices.
Recommend improvements to procedures and guidelines related to systems and support services.
Undergraduate relevant degree, Technologist diploma, or
College diploma/Quebec Cegep diploma of college studies and two (2) years of related experience*
Field of studies:
Telecommunications or Engineering
The educational program must be from an accredited learning institution recognized in Canada.
If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.
Any higher level of related education could be recognized as experience.
- Related experience is defined as 2 years of recent experience** in at least two (2) of the following disciplines:
Computer hardware and hardware tools (Windows, computer support, maintenance of equipment and peripherals)
Telecommunication technologies (telephone and distribution switches, wired telephony, cellular and VoIP, cellular waves - GSM and LTE, Wi-Fi, etc.).
Analysis and troubleshooting
Practical experience with a telecommunications provider, or similar
Knowledge or experience of the following:
- Windows server
- Server maintenance
- Network administration
- Wiring and wiring distribution
- Project management
**Recent experience is defined as having worked directly with the technologies in question within the last four (4) years.
Conditions of Employment
Employees appointed indeterminately following a hiring process shall remain in their new position for two (2) years.
Employees must possess and maintain a valid and permanent Canadian driver's license for the duration of their employment in that position.
Flexibility is required in relation to the work schedule that may extend beyond core hours of work based on operational requirements.
Salary is commensurate with qualifications and experience.
The position is designated CS; therefore, the employee may be eligible for a terminable allowance of 4% of the annual salary.
Some relocation expenses may be reimbursed by the Service.
Official Language Proficiency
The immediate need is to staff this position with a linguistic profile of Bilingual imperative BBB/BBB. An offer will be made to a qualified candidate who meets the linguistic requirements.
Clearly demonstrate in your resume and cover letter how you meet each Education and Experience criteria.
Provide concrete examples which illustrate how you meet each qualification.
Include where, when and how these qualifications were acquired.
Failure to do so will result in the screening out of your application.
Make yourself available for the Career Opportunity process or withdraw from the selection process.
Human Resources will only send an invitation to applicants who screened-in.
Salary Grade Breakdown
Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.
Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.
CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.
CSIS is committed to diversity and inclusion and the equitable participation of all Canadians. Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.
The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.
We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.