Reception & Scanning Clerk
Canadian Medical Protective Association
Ottawa, ON
POSITION OVERVIEW

The Reception & Scanning Clerk greets, directs, and provides information to CMPA and Dow’s Lake Court visitors. When visitors enter Dow’s Lake Court, the Reception & Scanning Clerk greets them with a friendly face and provides professional support with excellent customer service, multitasking skills, and a positive attitude.

The Reception & Scanning Clerk works in the morning at reception and the afternoon in the scanning office, scanning documents and contacting members to update contact information. Each scan needs to be verified for quality and validated based on validation criteria. The position also provides back-up support to the other part-time receptionist and assistance to departmental team members.

POSITION ACTIVITIES

Greets, announces, directs, and provides information to CMPA and Dow’s Lake Court visitors
Responds to and/or actions visitor requests (e.g. arranges for taxi, confirms flight)
Administers temporary contractor and employee access to building
Coordinates meeting room reservations, catering requests, and courier services for CMPA employees
Responsible for the scanning assigned materials and profiling them within the document management system
Reviews reports and validates for format and accuracy
Responsible for processing undeliverable member email cases and contacting members to update contact information
EDUCATION AND EXPERIENCE

1 to 3 years of previous experience in a similar role
1-year diploma or certificate from a post-secondary institution
Experience using document management applications (e.g. Documentum) an asset
Proficient in various office applications including MS Outlook, MS Office Suite, Internet browsers, and various databases
SKILLS AND ABILITIES

Bilingualism (English and French verbal required, written an asset)
Excellent verbal communication skills and sound written communication skills
Strong customer service orientation
Strong multitasking and organizational skills
Speed and accuracy in work with an attention to detail
Ability to interact in a professional and courteous manner with a variety of internal and external parties
POSTING DETAILS

This is a term opportunity (approximately 1-year term) that is benefits eligible
This position is classified at Level 4 - salary range is $35,479 to $46,123
Posting will close on Monday, November 4th at 4:00PM EST