We are currently searching for a General Manager for the Residence Inn by Marriott in downtown London Ontario. This property is going through a complete Product Improvement Plan (PIP) and once completed, will be one of the most attractive long-stay suites hotels in London downtown area. The hotel caters to business and family leisure travelers looking for an extended-stay hotel as well as to small groups and meeting attendees. The guestrooms feature full kitchens and separate living and sleeping areas. Free breakfast daily, grocery delivery, 24-hour onsite food and beverage market and much more. Visit the hotel website for details.
The General Manager is responsible for all aspects of hotel operations by leading, coaching and mentoring hotel employees, supervisors and managers, ensuring the maximization of revenues, market share, NOI, GSI, ESS continuing to maintain a strong service culture and entrepreneurial spirit that is currently displayed with the values and vision of ATLIFIC HOTELS.
Interested candidates with acquired Marriott brand experience is an asset, preferably in extended stay service and have demonstrated experience in these key performance areas;
§ Effectively implements Marriott brand, hotel and Atlific standards including property condition, cleanliness and quality of product and service.
§ Standard Operating Procedures for the hotel are developed, reviewed and followed.
§ Participates in the sales process; setting the sales strategy, building strong customer relationships, conducting hotel tours and participating in customer meetings and evening receptions.
§ Proactively lead Operations, Housekeeping, Human Resources, Food & Beverage and Engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Residence Inn culture.
§ Actively works with the Atlific Revenue Management team to develop an effective revenue strategy that supports brand positioning in the local market. Supports revenue practices to maximize total revenue, while growing market share.
§ Manages all operational aspect and directs the annual hotel strategic planning process, operating budget, marketing and capital plans.
§ Maximizes NOI through effective execution of sales and marketing plans, GAAP (General Accepted Accounting Principles) management, customer service and effective cost controls.
§ Oversees and coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.
Human Resources and Development
§ Maintain a strong service culture in the hotel and maximizes GSI.
§ Yearly Performance Management reviews of employees.
§ Hires and supervises leaders in the efficient operation of their respective areas.
§ Maximizes ESS through strong leadership, HR policies and effective practices.
§ Participates in applicable Marriott brand and corporate training programs.
Supervision and Support
§ Participates in community affairs and events while maintaining a positive public image for the Hotel and Atlific.
§ Strong decisive leader and role model to all associates.
§ Leverages relationships and resources with area hotels, owners, regional and corporate offices.
§ Encourages open dialogue among all associates and cultivates an environment which encourages employee suggestions and involvement.
§ Ensures coverage in time of manpower shortage, emergency situations and vacation.
§ Oversees the roll out of any Atlific Corporate Initiatives as well as branded ones.
§ Ensures the health and safety of all Guests and Employees.
§ Maintain and update when necessary the life safety plan and Emergency Response Team for the hotel.
§ Ensures Local, Provincial and Brand compliance with Health and Safety regulations.
§ Marriott brand experience is an asset, preferably in extended stay service.
§ Bachelor’s Degree is preferable, as well as Hotel/Restaurant or Business Administration, or Certified Hotel Administrator (CHA) designation.
§ Minimum 5 years’ GM experience required, preferably with 2 years’ experience in an ‘extended stay’ product.
§ Demonstrated leadership and management skills.
§ Demonstrated experience with developing business plans and financial budgets.
§ Identifies priorities, plans, organizes and delegates responsibility effectively.
§ Excellent communicator and experience with coaching, training and motivating
§ Good computer skills and working knowledge of Microsoft Office products
Only those applicants selected for an interview will be contacted.
Valid Canadian work permit is required
Residence Inn by Marriott welcomes and encourages applications from people with disabilities. Accommodations are available on request for applicants taking part in all aspects of the selection process
Job Types: Full-time, Permanent
- Company Pension
- Dental Care
- Disability Insurance
- Employee Assistance Program
- Extended Health Care
- Life Insurance
- On-site Parking
- Vision Care
- Management: 5 years (Preferred)
- general manager: 5 years (Preferred)