The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team.
Our ideal candidate is friendly, dependable, organized and has a passion for creating pleasant and positive experiences with our guests, patrons, and suppliers.
Part time or Full time
Duties and Responsibilities:
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Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant manner.
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Creating and managing reservations for the hotel utilizing online sources, third party bookings, telephone inquiries, walk in guests, and internal bookings.
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Maximizing revenue by adhering to the policies and procedures of the Strathcona Hotel with regard to external/internal revenue sources such as hotel reservations, guest room upgrades, parking charges, gift card transactions/sales and special event ticket sales.
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Assisting Guests with information on local attractions, transportation, sightseeing tours, and informing them of Hotel amenities, venues, and/or events.
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Resolving Guest concerns to ensure they have the best experience possible.
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Answering the switchboard and dispatching calls to the appropriate departments, venues, and/or responding to guest and patron inquiries.
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Assisting the FOH with key sign in/out, cash reconciliations, and cash drops.
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Operating digital radios to communicate with various departments, and team members throughout the property.
We Offer:
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Competitive wages
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50% off meals while working or when visiting as a guest
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Health and dental benefits
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Opportunity to attend free shows and events
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Fun work environment with opportunities for development and career advancement
Apply today to learn more about this exciting opportunity!
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Protect the privacy of guests, staff, and the company by making certain that sensitive information is not left unattended or improperly disclosed.
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Must have a minimum of 1 year hotel front desk experience
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Work well in a fast-paced environment and maintain a positive attitude while serving as the “Heart of the Hotel,” and communications base for the entire property.
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Remain calm, cool, and collected in the event of an emergency, and ensure that all emergency procedures and policies are adhered to.
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Handle cash, credit, and debit card payments.
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Must possess great communication skills and work well with a large team
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proof of vaccination status required
Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".
OUR VENUES
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The Sticky Wicket Pub and Restaurant
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The Maple Room
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The Rooftop Patio
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Distrikt
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The Clubhouse Bar
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Big Bad Johns
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The Games Room
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The Strath Ale, Wine and Spirit Merchants
