Job Summary
We are seeking a friendly, professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. Multilingual or bilingual skills are highly desirable to assist a diverse clientele. This role requires excellent communication skills, strong customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly and assist with check-in and check-out procedures
- Manage multi-line phone systems to answer inquiries, make reservations, and provide information
- Provide outstanding guest services, addressing questions and resolving concerns promptly
- Maintain accurate guest records and handle billing transactions accurately
- Coordinate with housekeeping and maintenance departments to ensure guest needs are met
- Offer local information, recommendations, and assistance to enhance guest experience
- Uphold hotel policies and ensure compliance with safety standards
- Handle guest requests professionally via phone or in person, demonstrating excellent phone etiquette and hospitality skills
Qualifications
- Prior experience in front desk operations or hospitality is preferred but not required
- Strong customer service skills with a friendly, approachable demeanor
- Excellent communication skills, both verbal and written
- Ability to operate multi-line phone systems efficiently
- Multilingual or bilingual abilities are highly advantageous to serve diverse guests
- Knowledge of hotel management software is a plus
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- Professional appearance and demeanor aligned with hospitality standards
Job Types: Full-time, Part-time, Seasonal
Pay: From $17.60 per hour
Benefits:
- Discounted or free food
- On-site parking
Application question(s):
- Are you willing to submit to a criminal record check?
- Can you provide work references?
Licence/Certification:
- Class G Licence (required)
Location:
Work Location: In person
