What do we do?
Bell Technical Solutions is a wholly owned subsidiary of Bell Canada that specializes in the installation of Bell services, including home phone, Internet and Fibe TV. Together, our 6000+ employees work diligently to provide Canadians with the necessary technology to connect and communicate with their family and friends from across the country and the world.
What is the opportunity?
As a member of the Structured Cabling team, you will be responsible for providing sales support to the BBM team and day to day support to the BTS management team to work with a wide variety of stakeholders in order to deliver accurate and timely information, develop resources to evaluate process and behaviors of unionized and non-unionized employees.
What will you do?
Network, develop and leverage long-term business relationships within various departments, groups and divisions with vendors and customers to effectively progress sales and order cycles.
Co-ordinate, schedule/fulfill customer requests, activities and orders from presales to complete installation for single and multiple site customers
Resolve conflict and escalations protecting business and client satisfaction. Identify risk and resolution.
Re-prioritize workloads, activities and negotiate due dates to meet the demands of internal /external customers.
Provide supporting data and produce reports for existing initiatives and business platforms, reporting tools and other job aids
Perform regular data integrity and best practice evaluations and action results appropriately.
Prepare estimates and negotiates quotations for internal / external customers
Work with peers and internal support groups to establish customer need
Supports manager on large scale projects as well as provide solutions for special project requests
Collaborate with internal stakeholders throughout Ontario and Quebec to ensure cohesion of internal processes
What do you need to succeed?
Post Secondary education or equivalent working experience
Intermediate level of Microsoft Office suite (Excel, Word, PowerPoint, Outlook) skills
Strong interpersonal skills and proven track record to establish strong collaborative relationships at all levels of management
Excellent verbal and written communication skills, presentation and writing skills, including the ability to prepare quality presentations with minimal guidance and effectively present and influence at senior levels of the organization
Meeting targets of current job with strong analytical skills, attention to detail and ability to thrive in ambiguous situations
Ability to adapt and work in a fast paced environment with minimal supervision and meet challenging deadlines
Strong leadership skills, with an ability to work with diverse workforce and customers
Work experience in a unionized company;
Bilingual English and French;
Knowledge of Telecommunication operations and services;
Experience and background in project related practices
What’s in it for you?
Great benefits, competitive compensation and access to many discounts & offers
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative and creative team
Opportunities to develop through training and educational assistance programs
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
City: Etobicoke, ON (345 Horner Avenue) This position will also be expected to work at Creekbank office weekly
Work Hours/Week: 40
Work Environment: Office
Employment Type: Unionized
At Bell Technical Solutions, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or email@example.com to make arrangements. If you have questions regarding accessible employment at Bell please email our Employment Equity team at Equite-Equity@bellsolutionstech.ca