JJob Title: Operations Manager
Reports to: Chief Operating Officer (COO)
Pay: $80,000.00-$100,000.00 per year
Job Description:
Job Overview
We are a leading supplier of custom sports uniforms, team apparel, corporate wear, and other custom apparel. We’re looking for an Operations Manager who is passionate about and committed to delivering exceptional service. In this role, you will be responsible for overseeing our teamwear eCommerce operations, production (including embroidery, screen printing, heat press, and design), fulfillment, warehouse operations, and inventory execution. You will lead both our Customer Fulfillment and Production teams to ensure every order is delivered accurately, profitably, and on time.
The ideal candidate has strong leadership and communication skills, a high level of attention to detail, a data-driven mindset, and a passion for building efficient processes. They are highly organized, comfortable using systems and tools, able to manage multiple priorities, and can work both independently and collaboratively. This individual demonstrates ownership, thrives in a fast-paced environment, embraces change and innovation, and is committed to developing people, building successors, and strengthening the organization.
Key Responsibilities
· Oversee daily operations across eCommerce, production, fulfillment, warehouse, and inventory
· Ensure all customer orders are delivered accurately, on time, and within margin targets
· Manage production and fulfillment workflows to optimize efficiency and turnaround times
· Maintain accurate inventory levels and oversee purchasing execution to prevent shortages and overstock
· Monitor operational performance using data and KPIs to identify issues and drive improvements
· Lead and support the Customer Fulfillment and Production teams to ensure strong execution
· Collaborate with sales, design, and leadership teams to align on priorities and demand
· Maintain a clean, organized, and safe warehouse and production environment
Qualifications & Experience
· Prior experience in operations, production, fulfillment, or warehouse management, preferably in retail, apparel, or a high-volume environment
· Strong leadership and communication skills with the ability to manage and develop teams
· Highly organized with strong attention to detail and the ability to manage multiple priorities
· Experience using data and systems (e.g., Shopify, inventory or production tools, Microsoft Office) is an asset
· Proven ability to problem-solve and make decisions in a fast-paced setting
· Ability to manage large order volumes while maintaining accuracy and efficiency
· Positive attitude, ownership mindset, and a focus on continuous improvement
· Comfortable working both independently and collaboratively across teams
What We Offer
· Company-paid health and dental benefits
· A supportive, team-oriented work environment
· Opportunity to grow
· Professional development and product training
· A chance to work with passionate people in the world of sports and custom apparel
If you're ready to make an impact and help teams look and feel their best—we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: $80,000.00-$100,000.00 per year
Benefits:
· Dental care
· Extended health care
· Paid time off
Ability to commute/relocate: Oakville, ON L6H 2R3: reliably commute or plan to relocate before starting work (required)
Language: English (required)
Work Location: In person
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
Experience:
- Management: 3 years (required)
Language:
Work Location: In person
