Job Summary
We are seeking a motivated and detail-oriented Resident Experience Coordinator to join our dynamic team. The ideal candidate will be responsible for managing the day-to-day tenant relations and coordinating between the Leasing Team, Maintenance Team and Ownership. This role requires strong communication skills and the ability to negotiate effectively while maintaining a professional demeanor.
Duties
- Respond promptly to inquiries via phone and email, demonstrating excellent etiquette.
- Provide outstanding customer service by addressing tenant concerns and facilitating maintenance requests through Yardi.
- Collaborate with the property management team to ensure properties are well-maintained and meet tenant needs.
- Prepare and conduct move-ins and move-outs including documentation checklists, inspection reports, adding schedule charges to tenant ledger, etc.
- Handle walk-in appointments and showings for prospects
Skills
- Proficiency in Yardi or similar property management software is preferred.
- Strong administrative skills with attention to detail for accurate data entry.
- Excellent phone etiquette and communication skills for effective interaction with clients.
- Strong customer service orientation, ensuring tenant satisfaction at all times.
- Familiarity with property management practices is beneficial but not required.
Pay: $45,000.00-$48,000.00 per year
Benefits:
- Flexible schedule
- On-site parking
Application question(s):
- How many residential rental units have you managed at the same time?
- Do you have experience with YARDI Breeze?
- Do you have reliable transportation and the ability to work between multiple properties?
Work Location: In person
