MOUNT ALLISON UNIVERSITY
Head, Access Services and Position # : 1821
Library Classification: Admin Level 5
University Librarian Posting Date: June 29, 2020
Reporting to the University Librarian, the Head of Access Services and Interlibrary Loans
manages, administers and co-ordinates the circulation, reserves, document delivery, and stack
maintenance operations in the library consistent with University and library policies.
Hours of Work:
- Please refer to section B for the required Qualifications, Education and Skills
This is a full-time one-year term position beginning as soon as possible
Date of Closure:
Applications will be received by the Human Resources department on or
before July 10, 2020 or until the position is filled. Please forward resumes to email@example.com
A. Position Responsibilities
Manages the operations of Access Services and Interlibrary Loans. Hires, supervises, trains,
assesses the work of, and co-ordinates the work activities of Access Services and Interlibrary
loans staff and student assistants.
Creates, records, and maintains documentation on established procedures and policies and
communicates these to staff and patrons.
Works with the University Librarian and librarians to ensure Access Services and Interlibrary
Loans policies and procedures conform to the highest possible library standards and principles
and related legal requirements such as copyright and privacy legislation.
Develops and maintains ongoing internal communications to ensure all library personnel are
informed of Access Services activities and issues.
Collects and analyzes statistics regarding circulation, document delivery, reserves, stack
maintenance, and related services, to assist in assessing and improving services.
Designs, reviews, and implements workflow changes that will result in improved services to
patrons, empowerment of library staff, and greater efficiency.
Works to create a culture that encourages continuous development, cross-training, and
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Consults with and advises faculty in regard to the administration of the Course Reserve
operation and loan policies.
Interprets and enforces library and University policies regarding the use of the collections and
assists in the maintenance of the collections.
Assists library patrons with non-routine inquiries and complaints; answers and resolves where
appropriate and directs patrons to other library personnel as needed.
Oversees monitoring of the library’s safety and security systems including fire alarms, exit and
electronic door alarms. Co-ordinates initial response and reports alarm situations. Serves as
the point of first contact in the event of emergency or other unplanned after-hours situations.
Conducts post-event investigations of emergencies and serious incidents and reports and
makes recommendations to the University Librarian.
As a member of the Public Services team, assists librarians in assessing user needs and
recommending new policies, services, programs, and procedures to enhance the learning and
user experience for all library patrons. Assists in developing and implementing creative and
effective ways to publicize these, and other Libraries and Archives services, resources, facilities,
programs and events.
Contributes to Libraries and Archives communications and outreach activities.
Consults with and advises librarians on collection management issues by providing Access
Services and Interlibrary Loan perspectives. Generates statistical reports for librarians upon
Oversees updates to the Mount Allison patron database, visitor database, and CAUL database.
Creates reports required by the University Librarian, Financial Services, and the Library’s
Administrative Assistant, including on library revenues, and student accounts status at the end
Represents the library’s Access Services and Interlibrary Loan functions on internal, local, and
Assists in providing staffing coverage when necessary. Weekend and evening flexibility
Maintains awareness of current trends in the areas of access and resource delivery. Monitors
and participates in relevant electronic discussion lists and forums.
A university degree, and a minimum of 3 years' library experience required, with training and
knowledge of library science principles and practices, preferably in an academic environment.
an equivalent combination of education and experience will be considered.
A minimum 2 years’ of supervisory/managerial experience is necessary.
A library technician diploma is preferred.
Professional experience in public relations, marketing, or communications preferred.
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The incumbent must be able to work independently and collaboratively in a collegial
environment, be well-organized, have excellent interpersonal skills, be a good trainer, exercise
tact and diplomacy, and have superb written and oral communication skills.
The incumbent is required to exercise creative, inspiring leadership while at the same time
demonstrating sound judgment and decision-making skills.
Familiarity with general computer office productivity programs, desktop publishing tools, and
new media tools. Experience with library systems and online databases preferred. Creativity
and a sense of design are highly desirable.
Demonstrated commitment to outstanding, dynamic public service. Ability to foster and maintain
excellent working relationships with faculty, students, staff, and community patrons in a diverse
and closely-knit environment.
Commitment to enhancing staff empowerment through collaboration, team-building, cross-
training, and workflow redesign.
Familiarity with contemporary issues in post-secondary education, academic libraries, and
scholarly communication will be an asset.
Attention to detail, and an ability to prioritize and handle multiple tasks in a fast paced
Excellent problem solving skills.
Ability to work successfully as a team member.
Willingness to be available to serve as backup staff or respond to emergency situations out of
normal work hours.
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