Analyst
University of Waterloo
Waterloo, ON
Overview
The Analyst provides consultative support to CEE in the form of business analysis, process design, continuous process improvement, project management, process and technical documentation and software Quality assurance (SQA). Guidelines and criteria to progress through the analyst roles are documented in the “Analyst Advancement Criteria.”

Responsibilities
Support business units in identifying project opportunities, develop and business cases and execute projects to support business objectives:

Develop strong relationships with business stakeholders and technical services teams
Liaise among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information technology systems
Provide guidance to the various stakeholders to devise effective and efficient approaches to achieve project objectives
Provide consultative and analytical support including facilitating requirements gathering sessions, risk assessments and testing
Provide expertise in business analysis and requirements gathering, project management, process design and improvement, data analysis, performance metrics, technical documentation and SQA as required
Act as a change agent. Train business teams on system changes, process improvements, and change management activities and project management tools
Develop deep knowledge of existing business processes, information technology and its application to executive business process to:

Ensure business requirements are clearly understood and prioritized and communicated effectively
Ensure that process and information technology solutions delivered/supported are aligned with the needs of the various business units
Ensure performance metrics support the strategic initiatives in Co-operative and Experiential Education
Develop deep knowledge of specific area(s) of specialization and a broad knowledge of all areas of skill. (See Analyst Advancement Guidelines and Criteria)

Qualifications
University undergraduate degree or equivalent education and experience
2 years of experience in at least one area of expertise as per the defined analyst advancement criteria (business analysis, project management, software quality assurance, process design, process improvement, CECA/CEE business knowledge)
Must be extremely flexible and be willing to work on a variety of initiatives using a variety of techniques
Excellent interpersonal and verbal communication skills, professional manner, effective probing, problem solving and sound decision-making skills
Detail and solution oriented, is able to drive their analysis to identify root causes, facilitates to bring opinions and comments forward, is a strong communicator to understand and interpret the meaning, purpose and importance of information, writes logically and consistently and is able to influence individuals working in project teams
This Analyst position will be focused on continuous improvement projects