Phone Repair Technician
Fonelab
Scarborough, ON

Do you have excellent customer service skills? Are you experienced at troubleshooting and repairing smartphones and tablets?

FONELAB® currently operates retail repair stores in 8 of Ontario’s favourite major malls. We're currently looking for experienced technicians for our Scarborough Town Centre location!

FONELAB® is a growing line of phone & tablet repair stores that's dedicated to providing the highest level of repair and care for the newest devices. We're authorized by wireless carriers, manufacturers and insurance providers, including Samsung, LG, Huawei, Google and others. Each FONELAB® store is designed and built around an ‘open-concept’ state-of-the-art repair lab.

DUTIES

  • Enthusiastic and friendly interaction with customers to explain our repair services and any repair information about their device
  • Diagnosis and repair of smartphones and tablets, including current models from Samsung, LG, Huawei, Apple and other manufacturers
  • Disassembly, component replacement and re-assembly of the latest smartphones and tablets with the highest degree of care and skill
  • Quality check and testing of repaired devices to ensure full functionality; upgrade software if required
  • Operating and maintaining tools and equipment properly, including software and in-store systems to track repair tickets and inventory
  • Selling of repair services as well as accessories and refurbished phones
  • The use of point-of-sale register and cash handling
  • Opening and closing of the retail store

QUALIFICATIONS

  • Minimum 3-6 months of phone repair employment
  • Excellent communication and people skills; presentable with an outgoing personality
  • Proficient with repairing common makes and models of phones and tablets
  • Soldering skills are desirable although not mandatory
  • Ability and experience to work well within a team
  • Strong English reading, speaking and writing skills
  • Basic computer skills; able to enter and retrieve data from repair tracking systems
  • Able to work flexible retail hours including evenings, weekends and some holidays
  • Full time and part time schedules available
  • High school diploma is required, college diploma desired
  • Background check (including references)

Job Types: Full-time, Part-time

Experience:

  • Electronics repair: 1 year (Preferred)

Location:

  • Scarborough, ON (Preferred)