As a key member of the Lexus of Calgary team and reporting to the Sales Manager, the Internet Sales Specialist serves as a bridge between online customers and the sales department, converting digital inquiries into appointments and vehicle sales while delivering a luxury customer experience.
Lexus of Calgary is seeking our next great team member to join our team as a full-time Internet Sales Specialist at our Calgary location.
The Internet Sales Representative is responsible for managing online customer inquiries and converting leads into showroom visits and vehicle sales. This role requires strong communication, relationship-building skills, and the ability to deliver a seamless and professional experience across all digital channels.
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Respond to internet leads through email, phone, and SMS in a prompt and professional manner
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Engage customers online to understand their needs and recommend suitable vehicles
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Present new and pre-owned vehicles that align with customer preferences and budget
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Guide customers from initial inquiry to appointment and vehicle purchase
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Schedule showroom visits, test drives, and virtual appointments
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Work closely with Sales Managers to ensure a smooth transition from online to in-store
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Follow up consistently with leads to build relationships and maximize sales opportunities
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Maintain accurate records of customer interactions in the CRM system
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Stay current on Lexus products, programs, and incentives
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Deliver a customer experience that reflects Lexus brand standards
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Participate in employee orientation and role-specific training
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Engage in coaching sessions and hands-on learning
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Continuously develop skills to support career growth and success
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Previous automotive sales or customer service experience preferred
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Strong communication and relationship-building skills
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Ability to convert leads into appointments and sales
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Organized with strong follow-up skills
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Comfortable working in a fast-paced, team environment
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Basic knowledge of CRM systems and digital communication tools
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Valid driver’s license with a clean driving record
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AMVIC license required or ability to obtain one
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Competitive compensation package with commission and bonus opportunities
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Comprehensive health and dental benefits
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Ongoing training and development opportunities
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Supportive team environment with opportunities for advancement
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Employee vehicle purchase and service discounts
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Opportunity to represent a leading luxury automotive brand
Lexus of Calgary strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.
