Customer Service Representative (Part-Time)
Diallog Telecommunications
Toronto, ON
We are Diallog, a Toronto based telecommunications services provider founded in 1998 and offering one of the widest selections of business telecommunications services available in Canada. As an ISP and premium partner of Canada’s Tier One providers such as Bell, Rogers, Telus, and Allstream, we leverage world class networks and combine them with our best-in-class billing technology and customer service solutions to deliver an exceptional telecom experience.

If you have a passion for communication technology, for providing exemplary customer service, and want to become part of a high energy team with ample career development opportunities, Diallog is the place for you! Our people are our strength and we are continually focused on fostering a positive work environment that is fun and inclusive.

As Diallog’s Customer Service Representative, you are the first point of contact with existing and potential customers, and you are Diallog’s face and voice to the world. You are a friendly, enthusiastic, professional, knowledgeable individual, with a passion for helping customers and for being a proud brand ambassador. You focus on the customers needs first, and understand your role in the overall customer experience. You help team mates take ownership of customer issues and do what it takes to resolve them, troubleshooting as needed. This is a Part-Time evenings and weekends role to provide coverage outside of our standard 9AM to 5PM business hours.

Responsibilities

Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving the type of service quality they signed up for
Work tirelessly to exceed expectations and always go the extra mile to wow our customers
Participate in ongoing skill development and process training
Recommend improvements to current processes as required
Collaborate with other team members to ensure Diallog is delivering on its industry leading customer service goal
Responding to customer questions and requests (both through telephone and email)
Taking ownership of customer complaints/issues, initiating action or resolving the problem while keeping the customer informed during the process
Communicating with customers, fellow employees, vendors, outside contractors and others to provide assistance and resolve customer inquiries or problems
Sharing after-hours support duties with other team-members on an as needed basis
Providing new and existing customers with product and service information
Up-selling and cross-selling products and services
Qualifications

Minimum 2 years of telecommunications customer service experience
Must be familiar with services like Internet and VoIP home phone
Must be technically inclined and comfortable using computers and working in multiple windows and systems at the same time
Experience using CRM systems, billing systems, ticketing systems as well as Microsoft Word and Excel
Must have access to a large screen monitor or laptop computer for home use
Bilingual French considered an asset
High energy, vibrant personality
Strong written and verbal communication skills
Ability to multi-task and perform under pressure
Exerts attention to detail in working with internal and external customers.
Ability to adapt to a changing environment and future needs.
Energetic, flexible, collaborative and proactive with a high attention to detail.
Great attitude and a people person. You enjoy your job and you enjoy the people you work with.
Compensation

$14/hour to $16/hour based on experience
Schedule

Mon to Fri: 5PM to 9PM
Sat and Sun: 2PM to 6PM
Training and on-boarding in office for 2 weeks
Work from home after training, with one mandatory in-office day per month