Job Description: Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls, take messages, and handle guest inquiries
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and ensure accurate booking information
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
Qualifications:
- High school diploma or equivalent required
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work flexible hours, including evenings, weekends, and holidays
We offer competitive pay rates, opportunities for career growth, and a positive work environment. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Type: Full-time
Pay: $18.78-$20.16 per hour
Benefits:
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
- Tips
Experience:
- Customer service: 1 year (preferred)
Shift availability:
Ability to Commute:
Ability to Relocate:
- Toronto, ON: Relocate before starting work (preferred)
Work Location: In person
