Officer, Delivery Services
Canada Post - Postes Canada
Mississauga, ON
Job Requisition Id: 21601
Business Function: Delivery Operations
Primary City: Mississauga
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Term
Language Requirement: English Essential
Employee Class and Level: OP 02
Working Hours: variable, travel may be required
Number of Vacancies: 1
Job Closing Date (dd/mm/yyyy): 27/09/2019

Important Information
This position is for the Parcel Locker Project with a projected contract end date of June 2020.

Job Description
The Officer provides safe and cost effective delivery mode and addressing solutions for Canada Post and its customers for a designated area of regional operations. This includes providing guidance, direction and controls during the planning and implementation of all new and updated delivery services.

Job Responsibilities
Below are the main job requirements and responsibilities for the Officer, Delivery Services.

Monitors growth projections in designated communities, and develops addressing and delivery plans. Maintains ongoing communication with the Officer, Standard Operating Equipment Maintenance to advise them of projections so they can realign plans for street furniture and associated equipment maintenance.

Works with municipal planning officials and real estate developers to understand their issues and priorities, and represents those of Canada Post. Ensures Canada Post’s requirements are built into plans for all construction. Develops and delivers or participates in presentations on proposed new delivery services to municipal authorities and the general public.

Plans and manages the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost effectiveness and public concerns. Establishes site locations, and street furniture and equipment needs, and oversees logistics of new site installations.

Works with contractors and suppliers to ensure high quality and timely completion of work. Inspects work and certifies completion for new site installations.

Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials. This includes addressing changes, logistics planning for equipment conversions, communications and implementation.
Job Responsibilities (continued)

Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.

Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities. Mentors and coaches Delivery Planners to further their professional development in Addressing and Delivery Services.

Provides first level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving. Ensures the timely update and integrity of data in these systems, and provides advice and guidance on their use.

Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.
Education / Experience

High School diploma or provincial equivalent (GED) Equivalent experience may be accepted in lieu of a High School Diploma

1.a) A post-secondary certificate, diploma or degree in any of the following areas: urban planning, geographical information systems, graphic design, rural planning or any relted discipline


b) Minimum 2 years experience as a supervisor in collection and delivery/transportation


c) Minimum 2 years experience in Delivery Services or Delivery Optimization roles (e.g. Delivery Planner, DSO, RSO, RMO)


d) Minimum 4 years experience in delivery logistices and/or urban planning

2. Both a working knowledge and ability to demonstrate skills at an Advanced level; of the Microsoft Office suite of software to include such tasks as: Prepare more sophisticated presentations on power point. Building presentation themes, enhancing with charts, tables, graphics and animation effects and producing advanced slide shows. Create Pivot tables in Excel to summarize large collections of data. Organize the data in multiple worksheets and use pre-defined basic formulas. Create basic relational database in Access: import and export required information, create queries, forms and tailored reports using existing wizards.

3. Both a working knowledge and the ability to demonstrate at an Advanced level; CPC Web applications such as SAP and KMA, and other non-CPC applications, such as Google Earth, Adobe Acrobat and AutoCAD; the ability to navigate, analyse, and use / manipulate data (i.e., understand the major features and data results, of each software application), including the ability to manipulate and amend PDF versions of maps.

4. Demonstrate professional communication skills in both written and verbal formats; at an Advanced level

Other Candidate Requirements :
1. Possess a valid permanent driver’s license (no graduated or temporary license)

2. Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:

a) Have not received more than 2 moving violations in last 3 year

b) Have not had more than three demerit points assigned in one single violation

c) Have not had license suspension or prohibition of any kind in last 3 years

3. Frequent/extensive travel away from the home office or home region, which may include the need for overnight stays in hotels

4. Extended travel to remote areas may also be required

5. The availability to change working hours to meet external customer needs.


Post-secondary degree in Urban/Municipal planning
Working with and managing large budgets
Regular Forecasting and planning of equipment and resources
Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders