Manager, Facility Services
University of Alberta
Edmonton, AB
Reporting to the Director of Buildings, Grounds and Environmental Services, the Manager, Facility Services provides leadership and direction in building and landscape services to one of three areas of campus. This position leads a team of staff delivering custodial and maintenance services while working collaboratively with a number of other departments within the portfolio to ensure a comfortable, secure and safe environment for students, staff, public, contractors and suppliers.

The Manager, Facility Services is accountable for the planning, establishing, managing, and maintaining of an effective and efficient work unit that provides facility management and maintenance services with a high level of customer satisfaction within a given area of Campus. Major areas of responsibility include personnel management, procurement of goods and services, short & long range planning, creative problem solving, negotiating with stakeholders, positive relationship development with stakeholders and other departments within Facilities and Operations as well as contract service providers.

A key role of this position is the development of a strong team culture within the area. This includes a variety of leadership and employee relations functions including; hiring, training, performance management, assignment of overtime and performance management activities.

This posting will be used to fill two positions.

Duties and Responsibilities:
Management and Direction

Provides leadership, vision and support to the staff responsible for the provision of cleaning and maintenance services. This includes three direct reports, up to 50 indirect reports and an outsourced cleaning service provider
Ensures that the day-to-day planning and operational procedures, documents, and emergency procedures are current and communicated to and understood by the staff of the unit, the management team of the Division, the cleaning services contractor's staff and the Campus community in general
Manages and directs the work of an area day, afternoon, and night shift team of up to 50 individuals
Establishes, manages and monitors the work processes required by the staff to provide a high level of customer satisfaction through the services provided by the Division
Identifies improvements required by staff and takes necessary steps which may include coaching and/or training
Develops, implements and manages staff development and training programs specific to the provision of green cleaning and related services based on industry best practices
Identifies staffing requirements for special events or weekends and assigns as required
Works with F&O Health and Safety Unit to set training programs and standards
Required to be one of 18 staff available for an "on call" rotation
Client Relations

Establishes and maintains a positive working relationship with key stakeholders across assigned areas to ensure requirements and expectations are known and are being met or exceeded
Chairs the Building Operations Advisory Committee meetings that are held semi annually with stakeholders of buildings within the assigned area
Provides feedback to other Departments within the portfolio on issues raised during these meetings, follows up with the stakeholders as to the status of these concerns, may coordinate and manage any cross function projects as required
Meets as required with Deans, Chairs, and Faculty APO's to ensure that these stakeholders are aware of the services provided by the Division
Negotiates, concludes and implements service level changes with the Faculties or Departments
Provides feedback to other departments within the portfolio on issues raised during these meetings
Provides information to stakeholders on an ongoing basis that keeps them advised of situations that may affect their operation
Business Planning

Performs a variety of tasks which supports the Division’s Mission, Vision, Values and Behaviors including short & long range planning, assessment of current service provision models and makes recommendations as to enhance the operation of the Division
Participates in the preparation of the Division budget and provides input into the setting of priorities for capital and infrastructure renewal projects
Prepares and reports on the activities and progress of the unit
Works with Supply Management Services to ensure the Division has the equipment and materials required to meet objectives and goals

Qualifications:
Certificate in Facility Management or similar; professional designation through University or College, (APPA, BOMA, IFMA) supplemented with courses in human resource management, purchasing and contract administration
Minimum of 10 years of experience in the facility management profession in a work force of similar size and with similar scope; proven management and leadership skills; experience in post-secondary education environment would be an asset
Experience working and managing in a unionized environment
Horticulture and/or landscape maintenance experience an asset
Demonstrated leadership and team building experience
Proven customer service skills demonstrated in a comparable environment
Excellent written & oral presentation skills
Good human resource management skills in a comparable leadership position
Have a good working knowledge on a variety of Windows systems
Excellent analytical, research, problem solving and communication skills are required
Ability to work collaboratively with others
In accordance with the Administrative and Professional Officer Agreement, these full-time continuing positions offer a comprehensive benefits package found at Faculty & Staff Benefits and annual salary range of $66,265 to $110,441.

Along with your resume, please submit a cover letter outlining your qualifications. The review of applications will start on February 4, 2019; however, the competition will remain open until filled.