Contact Centre Agent
The Ottawa Hospital
Ottawa, ON
This is a corporate position with a home base at the General Campus.

Responsibilities

To provide the vital communication link through which the entire organization communicates internally and externally and dispatch calls and/or work order requests. To provide anywhere, anytime access using the client’s preferred medium of communication, including (but not limited to): telephone, voice mail, mobile device and e-mail.

Rotation/Shifts

Evenings and nights, 2/3 weekends, 8 hour shifts (14:30-22:30, 22:30-6:30).

  • For information purposes only - The Hospital reserves the right to change.
Basic Requirements

Grade 12 or equivalent;
Minimum six (6) months recent experience working in a Contact Centre or equivalent experience in answering/processing calls as a main responsibility in a busy fast paced computerized customer service environment requiring extensive multi-tasking;
Successful completion of TOH medical terminology self-directed learning program or certification in medical terminology from a recognized educational institution;
Data Entry (4000 k/h);
Excellent problem solving and customer service skills;
Strong organizational, time management, oral communication and interpersonal skills;
Proficiency in English and French – oral expression (advanced level) and comprehension (advanced level).

Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

How to Apply

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.