Customer Service Representative :
As a Customer Service Representative you will have a key role to play among our customers and prospects, as well as our sales team. You will coordinate our clients' printing projects with the production team in order to ensure that projects are delivered on time, according to the specification of the quote. Our publisher clients value our reliability and expect to work as a team with us.
Tasks and responsabilities :
Communicate with clients and support them in the development and delivery of their print projects.Manage cost estimates and orders in our manufacturing system.
Track projects from start to finish through each stage of production.
Assist clients and respond to questions and concerns; facilitate win-win problem solving.
Promote new opportunities for both existing accounts and prospects in business development mode.
Qualifications and skills :
Bilingualism mandatory, both spoken and written;
3 years in customer service
Experience in printing would be considered an asset
Excellent verbal and written communication skills;
Ability to work with tight deadlines and good management of priorities;
Organized and able to work in a team, but also independently;
Knowledge of Microsoft Office applications;
You must be proactive and like to take initiatives. You must be receptive to clients’ needs;
You must be determined and have a positive attitude.
Sherbrooke, Montréal, Louiseville ou Montmagny
Work conditions :
Exciting team environment and work
You're up to the challenge and want to be part of a growing business?
Send us your resume by email: email@example.com