Patient Educator
Cannenta Clinic Corp
Toronto, ON

Cannenta Clinic is a Toronto based business which has developed a technological solution that allows patients and medical professionals to conduct medical consultations in a secure, virtual environment through Cannenta’s own custom-built software. Cannenta responds to a growing market need for more convenient and efficient medicine, in particular, medical cannabis, and improves a patient’s ability to be treated on their terms.

We are looking to recruit a Patient Educator to provide customer support for medical assessments, education and follow-up with our patients at Cannenta Clinic Corp.

Work From Home. Computer and internet access is required.

PURPOSE: Creating a strong relationship with our patients to ensure high quality medical assessments and educational support; facilitating the patient’s journey as part of being effectively prescribed medical cannabis. Streamlining accurate and high-quality communication and customer support processes to enhance patients’ education and understanding of their prescription, building stronger patient rapport and loyalty.

ACCOUNTABILITIES:

  • Addressing patient concerns and gathering detailed patient history, either in clinic or remotely via digital platforms or phone
  • Patient education; communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment
  • Providing compassionate care to patients, displaying empathy and understanding at all times. Being direct, strong and confident with communication
  • Coordinating with Team membersto ensure the entire patient journey from start to finish is simple, accessible, customer-friendly and clean, ensuring follow-up for upholding specific standards for messaging and protocols as set by Management
  • Maintain accurate notes regarding ordering and patient interaction
  • Executing the development of education and patient ordering processes as set by Management
  • Facilitating booking process for scheduling all follow-up appointments
  • Providing compassionate care to patients, displaying empathy and understanding at all times. Being direct, strong and confident with communication

Requirements:

  • Undergraduate degree or diploma in practical nursing, or 3 or more years of relevant work experience preferred
  • Must have customer service experience, with call centre, hospitality and/or health care industry experience preferred, but not mandatory
  • Proficient in English with strong written and oral communication skills – clarity, critical thinking and problem-solving skills in verbal communication
  • Empathy and emotional intelligence for relationship building an asset
  • A passion and desire to help people improve their health
  • Experience with the use of clinical databases or EMR systems
  • Must be detail-oriented, self-motivated and ability to foster a positive work environment
  • Strong analytical, cross-functional team and leadership skills
  • Ability to function in a fast-paced and rapidly changing environment with openness to new ideas and the flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities
  • Able to listen well, accurately communicate ideas, and work well in a team setting
  • Strong with Microsoft Office (Word, Excel, PowerPoint)
  • Previous employment as Cannabis educator is an asset

Job Type: Part-time

Salary: $15.00 to $17.00 /hour

Experience:

  • Medical Cannabis Patient Educator: 1 year (Preferred)

Education:

  • Bachelor's Degree (Preferred)

Language:

  • English (Required)