Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location:
1024 Webber Greens Drive Nw, Edmonton, Alberta, T5T 4K5
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.
Why is this role important?
SUMMARY:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.
DUTIES & RESPONSIBILITIES:
Operations
Role models best practice customer service at Shoppers Drug Mart
Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
Participates in hiring/onboarding of new cashiers
Ensures all Cash staff have completed cash training and customer service training through SDMU
Identifies and trains Supervisors from existing cashiers where possible
Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
Update Process Board with tasks from store walk
Ensures tasks get accomplished in a timely fashion
Ensures that backroom inventory management initiative (BIMI) is to standard at all times
Generates daily low stock report and provides to merchandisers/section captains
Communicates expected deliveries with receiver to develop an action plan for receiving
Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
Customer Service
Proactively engages customers with increased focus during peak traffic times
Assists FSM to ensure all product-related processes are implemented effectively
Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
Coaches and trains all new merchandising hires on Store Standards
Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
Demonstrates product knowledge and familiarity with location of products throughout the store
Empowers employees to ensure customer satisfaction
Marketing and Merchandising
Oversees implementation of store marketing programs
Spotlights new or exclusive products at daily huddles
Ensures staff know about upcoming events to share with customers
Recognizes CSI performers
Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures
Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
Creates and maintains proper displays to reflect seasonal and promotional programs
Ensures value events are set-up and taken down according to schedule
Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
Responsible for replenishment orders in absence of FSM
Human Resources
Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
Complies with employment legislation
Ensures employees comply with all policies and procedures
Finance
Assists in achieving projected sales growth targets
Assists in effective expense management
General
Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the department
Ensures Store Standards are followed
Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
Perform other duties as assigned
Management/Supervision/Leadership
Provides support to all non Rx parties within the local store
Provides direction under the guidance of FSM
QUALIFICATIONS
Planning, Judgement and Decision Making
Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
Planning and preparation for Inventory management
Monitor service levels on SKUs to control inventory
Identify overstock and develop a clearance strategy
Identify and recognize superior performance of employees
Work with FSM to create in-store training program for employees
Work with FSM to achieve financial goals for the business
Use judgment and decision making skills to control expenses
Experience
Has demonstrated ability to drive the business and lead by example
Supports all Corporate programs within the business
Ability to prioritize activities quickly in response to changing initiatives
Must work effectively with all Employees and management teams
Superior interpersonal and coaching skills
Supervisory experience
Retail/grocery experience
Superior interpersonal skills
Efficient time management ability
Financial analysis ability
Strong verbal and written communication skills
Effective organization and planning skills
Computer literacy
Commitment to providing exceptional customer service
WORKING CONDITIONS
Ability to work flexible shifts which may include nights and weekends
PHYSICAL REQUIREMENTS
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
J2WRTL
J2WFSM
Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
Employment Type:
Full time
Type of Role:
Regular
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.