Overview
Mississauga company is seeking a highly motivated Bilingual Customer Service Representative to join their dynamic team. This role is essential in providing exceptional support to our diverse customer base, ensuring their needs are met with professionalism and efficiency. The ideal candidate will be fluent in both English and French, possess strong communication skills, and have experience in customer service and working in technical industries. This position offers an excellent opportunity to develop your skills in a fast-paced environment while making a meaningful impact on customer satisfaction.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy
- Provide accurate information about products and services, addressing customer questions and concerns regarding aftermarket and/or spare parts
- Assist customers with account management, including data entry and updating account details
- Identify opportunities for upselling and cross-selling products or services to enhance customer experience
- Maintain detailed records of interactions and transactions using ERP systems
- Perform analysis of customer feedback to identify trends and areas for improvement
- Demonstrate excellent phone etiquette and communication skills during all customer interactions
- Collaborate with team members to resolve complex issues efficiently and effectively
Requirements
- Fluency in both English and French is mandatory, with strong verbal and written communication skills in both languages
- Proven experience in order processing/order entry
- Proven experience in customer service, sales, or related roles preferred
- Strong data entry skills with attention to detail and accuracy
- Excellent analysis skills to interpret customer data and feedback
- Ability to upsell products or services tactfully while maintaining a positive customer relationship
- Exceptional phone etiquette and communication skills
- Ability to multitask effectively in a fast-paced environment
- Strong problem-solving abilities and a proactive approach to customer satisfaction
ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.
Disclosure: Artificial intelligence (AI) is used for ProTemps advertised job postings to screen, assess or select candidates who may be qualified for the position(s) available.
Pay: $32.00-$35.00 per hour
Experience:
- Customer Service: 5 years (preferred)
- Order Entry: 5 years (preferred)
- Technical: 3 years (preferred)
Language:
Work Location: In person
