Guest Experience Associate - Weekend Warrior
Squamish Canyon
Location: Squamish, BC
Start Date: August 28th 2026
Availability: Must be available weekends - Mid-week shifts available occassionally
Type: Part Time 10 to 20 hours
Join the Squamish Canyon Guest Experience Team and help create memorable experiences for visitors at Squamish's newest eco-attraction. Opened in August 2025, Squamish Canyon features a 1.5 km boardwalk and canyon walkway through the coastal rainforest along Mamquam Canyon, offering guests a unique connection to nature.
As a Guest Experience Associate, you'll be the first point of contact for our guests, providing exceptional service, sharing information, and helping ensure every visitor leaves with a positive experience. Team members are cross-trained and may also support the Café, Gift Shop, and Operations teams as needed.
Key Responsibilities
Guest Experience
Welcome and assist guests with a friendly, professional attitude.
Answer questions and provide information about attractions, services, and policies.
Resolve guest concerns and escalate issues when needed.
Promote a positive and inclusive guest experience.
Act as a knowledgeable ambassador for Squamish Canyon.
Additional duties as needed
Admissions & Operations
Process ticket sales and payments accurately.
Handle cash, reconcile tills, and maintain transaction records.
Maintain organized guest services documentation and tracking systems.
Keep ticketing and guest-facing areas clean, organized, and welcoming.
Collaborate with internal teams, tour operators, and external partners.
Support daily operational tasks and assist in other departments as required.
Qualifications
Friendly, outgoing, and passionate about customer service.
Strong communication and interpersonal skills.
Experience with computers, cash handling, POS systems, and basic math.
Organized and able to multitask in a fast-paced environment.
Reliable team player with strong problem-solving skills.
Previous experience in customer service, retail, admissions, or tourism is an asset.
Willingness to complete a Criminal Record Check.
Flexible availability, including weekends, evenings, and holidays.
Work Environment
Outdoor, guest-facing role in varying weather conditions.
Requires standing and walking for extended periods.
May occasionally lift up to 20 lbs and use step stools or ladders.
Benefits
Discounted admission tickets for friends
Annual passes for family members and spouses
Discounts on food, beverages, and gift shop purchases
Seasonal staff events and team-building activities
Why Join Us?
Work in a spectacular natural setting, be part of an exciting new attraction, and help create unforgettable experiences for guests from around the world.
