Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
SUMMARY
While contributing to a great visitor experience, the Security Guard is responsible for Vancouver Aquarium security including public safety (crowd control & crime prevention response), primary first aid and building and grounds security. Please note this role participates in shift rotation including days, evenings, weekends and/or overnight shifts so flexibility of availability is required.
ONLY CANDIDATES WITH A VALID SECURITY LICENSE AND OCCUPATIONAL FIRST AID LEVEL 2 WILL BE TAKEN INTO CONSIDERATION.
KEY ACCOUNTABILITIES
Provides a safe environment for the Vancouver Aquarium’s customers, visitors, employees and volunteers by:
- Assisting with crowd control, incident prevention and general safety;
- Making regular security rounds to ensure that the facility is in compliance with Aquarium standards;
- Responding to security incidents;
- Implementing loss prevention strategies.
Provides first aid and support by:
- Assisting to ensure Aquarium compliance with WorkSafeBC first aid and safety regulations;
- Responding to first aid calls and providing first aid for customers, visitors, employees and volunteers;
- Assisting with the maintenance, auditing and stocking of first aid equipment;
- Properly completing and filing first aid and security incident reports.
Enhance the overall Vancouver Aquarium visitor experience by:
- Being open and friendly, and answering questions as required, or referring questions to someone who can assist;
- Actively ensuring a great visitor experience;
Improve the Vancouver Aquarium and its processes by:
- Assisting with development of emergency protocols;
- Maintaining organizational safety standards;
- Reducing environmental impact and supporting “green” of operations;
- Demonstrating the organization’s values and expectations for conduct;
- Performing additional duties of a similar nature or level as required.
QUALIFICATIONS
Education and Experience
- Required - Secondary school diploma;
- Required - Occupational First Aid Level 2;
- Required - BC Security Worker license;
- Preferred - One year experience as a security guard;
- Preferred - Experience working in the tourism sector.
Skills
- Be able to interact positively and proactively with customers, visitors, employees and volunteers by presenting a professional image and providing exceptional service;
- Have good verbal and written communication skills
- Can communicate effectively with audiences of all ages;
- Can remain calm and respond effectively in challenging situations;
- Be able to identify and defuse potentially problematic situations;
- Be self-motivated and work effectively under minimal supervision;
- Can work independently, but also be an active team member;
- Can learn and adapt in a constantly changing environment;
- Has good Word, Excel and Outlook skills.
SALARY RANGE: $20 - $30 PER HOUR
