Bilingual Customer Service Representative
Permanent Full Time
Located in Woodstock New Brunswick, Canada Power Technology Limited (CPT), a national leader of original equipment replacement parts and accessories for the outdoor power equipment industry, is hiring a Bilingual Customer Service Representatives to work out of our
Woodstock location.
Job Responsibilities:
- Recommend, sell, and promote products and services represented by CPT within a fast-paced environment, take inbound calls from consumers, Authorized Service
Dealers, and Mass Merchants
- Sell replacement parts and provide minor technical assistance through parts lookup and research, using both in-house and web-based resources
Job Requirements:
- Permanent Full-time hours within these hours of operation: o 40 Hours / Week o 9:00 am to 8:00 pm (AST) Monday to Friday
- Must Speak, Read and Write in English and French.
- High School diploma or equivalent
- Required skills include communication, order entry, problem solving and resolution, up-selling, and teamwork
- Mechanical aptitude or previous parts counter or mechanical experience a plus
- Previous experience dealing directly with customers in an in-bound sales environment helpful
- Ability to sit and look at a computer screen, listen to customers through a headset, and enter data quickly and accurately into a computer for long periods of time
- Ability to look up and read illustrated parts listings on the computer, microfiche, or in other reference material spatial ability
- Ability to use e-mail, excel, web applications, and an industry-specific computer application
- Ability to read numbers accurately and multi-task
- Ability to sell the company and our products to our customers, including up-selling
- Ability to address customers in a courteous and efficient manner
- Ability to manage customer complaints and/or angry customers and to handle stressful situations over a telephone
Benefits:
- Hourly rate of pay; paid biweekly through direct deposit
- Training program upon hire
- Benefits for all Full Time, Permanent Positions o Medical Benefits / Dental / Vision o 10 Paid Holidays
Job Types: Full-time, Permanent
Pay: $17.50-$20.00 per hour
Benefits:
- Casual dress
- Dental care
- Paid time off
- RRSP match
- Vision care
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
