Donato Salon + Spa is hiring for a Call Center Agent for our Square One location
Known for creative and progressive hair design, Donato Salon + Spa is synonymous with beauty and fashion. Donato Salon + Spa features the city's best hairstylists, colourists, estheticians, massage therapists, and make up artists. These innovative trendsetters, talented artists and experienced designers are known throughout Canada and around the world!
Compensation: Offers competitive rate, and salon perks!
Responsibilities and Duties
Act as a first point of contact for guests
Book appointments for salon and spa through a centralized system
Deal with customer inquries, booking costs, service costs, etc
Organize wedding parties and spa parties
Book appointments for other locations
Engage in incoming and outgoing calls
Up sell services to current clientele
Engage in reminder calls 3 days prior to appointment
Must have open availability, this is a full time position (evenings and weekends are mandatory)
Qualifications and Skills
Minimum 1-year related experience (same position or retail customer service experience)
Salon/Spa experienced considered an asset.