About us:
Dentistry at FCP is a dental clinic conveniently located in the Financial District of Downtown Toronto. We have been serving the community for years and treat all our patients like family! We offer Invisalign®, general dentistry, cosmetic services, oral procedures, and services for children in a relaxing and entertaining experience in a warm, calm environment. Visit our website to learn more!
https://www.fcpdental.com/site/home
Schedule: Full-time
The Opportunity
We are currently looking to hire a Team Leader/ Senior Dental Administrator to join our busy and well-established practice. As part of the administration team, you are the face of our practice. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. In this role, you will have the opportunity to work alongside and learn from a strong team of dental professionals.
Why Should You Join?
Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute (dcinstitute.ca)
Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused – a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other's unique strengths and contributions.
Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.
Responsibilities:
Lead and motivate the administration team to improve productivity, engagement and retention of patients
Drive the implementation of company programs, policies and procedures by supporting action plans
Greet and assist patients as they arrive; ensure a lasting positive impression
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Effectively manage recall system and accurately maintain the patient database
Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
About You:
Minimum 3-5 years of administration experience
Clinical background and experience with dental software programs is considered an asset
Total Rewards + Perks
Team members have access to a range of resources focused on enhancing their personal and professional lives. We provide annual compensation reviews, voluntary RRSP contributions, and industry-leading learning and development opportunities. Our team members also enjoy extensive discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; and unlimited access to a variety of discounted entertainment, hotels, products and services. Our Employee and Family Assistance Program (EFAP) connects team members and their families with complimentary, confidential, short-term counseling and advisory services. We are continuously evolving and enhancing the programs to offer our team members exclusive benefits that complement their lifestyle.
We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.