Job Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee all aspects of our hotel operations. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences. This role requires a proactive individual capable of managing staff, ensuring operational efficiency, and maintaining high standards of customer service. The Hotel General Manager will be responsible for implementing policies, managing budgets, and fostering a welcoming environment that promotes guest satisfaction and team development.
Duties
- Lead and supervise hotel staff across departments including front desk, housekeeping, food service, and maintenance to ensure smooth daily operations.
- Oversee guest services to ensure high levels of customer satisfaction, addressing any issues promptly and professionally.
- Manage hotel budgets, control expenses, and optimize revenue streams through strategic planning and operational efficiencies.
- Develop and implement policies and procedures aligned with hospitality standards to enhance operational effectiveness.
- Conduct regular staff training on customer service, phone etiquette, safety protocols, and hospitality best practices.
- Oversee human resources functions such as hiring, training, performance evaluations, and staff scheduling.
- Coordinate with vendors and suppliers to maintain quality standards for hotel amenities and services.
- Ensure compliance with health, safety, and legal regulations across all hotel departments.
- Promote a positive work environment that encourages teamwork, leadership development, and professional growth.
- Utilize multilingual or bilingual skills to communicate effectively with international guests and staff members.
Requirements
- Proven experience in hotel management or a similar leadership role within the hospitality industry.
- Strong supervisory experience with the ability to lead diverse teams effectively.
- Excellent customer service skills with a focus on guest satisfaction.
- Knowledge of hotel operations including front desk management, guest services, human resources, budgeting, and hospitality standards.
- Exceptional leadership abilities combined with excellent communication skills—both verbal and written—including phone etiquette.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Demonstrated ability to develop strategies that improve operational efficiency and guest experience.
This position offers an exciting opportunity for a motivated leader passionate about hospitality excellence to make a significant impact within our organization.
Pay: $65,000.00-$75,000.00 per year
Benefits:
Work Location: In person
