Eterna is an innovative regenerative medicine practice treating patients locally at our Mississauga clinic while also consulting with patients overseas .
We are a global leader at the forefront of accelerating the world’s transition to the next generation of regenerative medicine by combining cell therapy, gene editing and tissue engineering.
We are looking for an experienced, detail-oriented, and patient-focused Medical Office Administrator to join our team.
As a member of our Clinical Administrative Team your primary responsibilities will be to:
- Process all new incoming leads and referrals that are received by email, fax and through Salesforce: communicate effectively with patients and answer inquiries appropriately; register new patients in the EMR; upload intake forms and medical documents; process online payments for consultation fees
-Triage patients to the most appropriate physician: schedule in-clinic and virtual consultations with our team of local doctors; coordinate virtual consultations with doctors in North America and Dubai.
-Assist with patient flow at the clinic: provide support at the reception desk as needed to check-in patients, collect payment, answer the phone line, schedule treatments, upload incoming documents to patient files, and other administrative duties as required.
-Assist with bookings for overseas patients: provide detailed treatment plans to patients wishing to be seen in places such as Mexico, Dubai, Japan and the UK; coordinate with staff to schedule treatments at overseas locations
The ideal candidate will:
- Strong written communication skills with knowledge of medical terminology
- Have a minimum of 2 years experience working in a medical clinic; experience with MSK/Sports Medicine and/or Diagnostic Imaging is preferred
- Possess excellent customer service and problem solving skills
- Have extensive experience using EMR software; experience with Accuro, Ocean/Cognisant MD and/or Salesforce is preferred.
- Have a genuine interest in longevity medicine and health optimization
- Be able to work well under pressure and use sound judgement in assessing difficult situations while operating within their scope of practice
- Comprehensive knowledge of health care, organisational/office practices, procedures and standards
- Possess excellent and professional communication skills in English; a second language is considered an asset
- Possess the ability to work effectively in an inter-professional team
- Possess excellent organizational, time management and multitasking skills
- Demonstrate sensitivity to the needs of our diverse patient population
- Demonstrate punctuality and an excellent attendance record
Schedule:
- Monday to Friday full-time with flexibility to work on Saturdays as our clinical team roster grows
Education:
- Medical Office Administration, Health Clerk or equivalent diploma/ certification and relevant experience
Work Location:
We thank all applicants for their interest. Only those applicants selected for further consideration will be contacted. Accommodation for reason of disability will be provided upon request.
Job Type: Full-time
Pay: $19.00-$21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Medical Office Administration: 2 years (preferred)
Work Location: In person
