Company Description
Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.
Job Description
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Resolve the daily technical issues reported by end users in the company
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Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
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Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
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Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
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Provide training on new and existing applications as required
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Working with the Infrastructure group when required
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Create how-to documentation to assist people with various computer tasks
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Assist with or lead team initiatives
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Physically install and deploy new equipment as required
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Be available for flexible hours when required
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Scheduled to work on-call
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Maintain asset and system records
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This is an In Office position
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Other duties as assigned
Qualifications
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Completion of a college diploma and minimum of 2 - 3 years related experience
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Experience with the setup and maintenance of network PCs, laptops and printers
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Ability to fully troubleshoot and support Microsoft Windows and Mac users
Additional Information
What do we offer you?
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Competitive wages
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Comprehensive Benefits Program
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Profit-Sharing Opportunities
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Rewarding Careers
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Opportunities for Growth and Advancement
