As our Customer Support Rep, you will support various event attendees to provide the best resolution to their inquiries. With your support, we will achieve our goal of providing each of our delegates with an exceptional and successful experience. You will be reporting to the customer support manager.
Success in this role
After a short learning period, the successful candidate will be fully versed – and be able to provide exceptional support with a deep knowledge of event registration and housing management solutions. You’ll be responsible for inbound support calls and emails, outbound calls and work with your team for meaningful support outcomes.
You’ll make us better by:
Maintaining project awareness in order to keep members of the team informed about status and potential project issues.
Promoting the principles of personalized service in all contacts with clients and event attendees.
Answering calls from event attendees and provide service information regarding event information, registration, reservations, payment and respond promptly to all inquiries.
Handling all requests, complaints and claims of our attendees on all aspects of the customer service; escalated event attendees inquiries (telephone, chat and email) in a timely and courteous fashion; investigate issues where necessary and complete/maintain close monitoring of agreed follow up with the clients/attendees.
Creating event’s in our user friendly platform.
Liaising with internal team members as required to resolve inquiries and concerns.
Verifying the accuracy of information contained in the attendee’s files and make any necessary corrections.
Providing technical office support as required by project team.
Lastly, you’ll use your passion for creating positive experiences for attendees and peers —ideally with a constructive, “how-can-I-help” attitude.
What you’ll bring:
The successful candidate will have:
A thirst for knowledge — a passion for learning and understanding of new and evolving products, technologies— to learn our new technologies and support the solution by making it better.
A passion for helping clients & attendees. You care deeply about the client’s experience with our platforms and our people.
The ability to work independently and as part of a team. You have the experience and capability to work effectively on your own to get tasks done, while still being able able to build strong internal relationships, and lead client calls without supervision.
Excellent communication skills. You have the ability to communicate exceptionally while being courteous and professional on phone calls and email responses.
Team player. You have the urge to move forward with you team as a whole while providing great quality work and service.
Flexible. You are able to travel, have a passport and are flexible to work evening or weekends when required based on peak support times.
Type: Full Time
Functions: Customer Support Representative/ Call Centre Representative/Customer Service/Client Support/Event Support/Hotel Reservation Support
Sounds like a match?
If you are interested, please attach (as a pdf) or email your resume to firstname.lastname@example.org