Job Type: Full Time, 6-Month Contract
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
Vacancy Status: This position is for an existing, open vacancy
Belong to Something Beautiful
At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Ready for a career glow-up? As Director, Retail Talent & Training, you’ll lead the strategy that builds the skills, confidence, and performance of our Beauty Advisors and Store Leaders across Canada. This role is accountable for creating a modern, scalable, and high-impact learning and talent ecosystem that supports exceptional client experience, strengthens leadership bench, and drives measurable business performance across the retail network.
You will lead a team responsible for the assessment, design, development, implementation, facilitation, and evaluation of innovative learning and talent solutions that are personalized, operationally viable, and aligned to the evolving needs of the business. You will also partner closely with Sephora North America and Global stakeholders to leverage best practices, localize scalable solutions, and continuously elevate how learning and development is experienced in our stores.
This role sits at the intersection of retail performance, people development, and client experience, translating business priorities into targeted capability plans that improve service, selling, leadership effectiveness, engagement, and long-term talent growth.
What You’ll Do:
Strategic Leadership & People Leadership:
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Set and champion the Retail Talent & Training strategy, shaping how we grow talent and elevate performance across Sephora Canada
- Inspire and develop a high-performing, future-focused team, fostering a culture of collaboration, accountability, and innovation
- Align priorities, resources, and goals to deliver meaningful, high-impact outcomes
- Partner as a trusted advisor to senior leaders, influencing talent and capability decisions across the business
Build Best-in-Class Learning Experiences:
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Shape a best-in-class learning ecosystem that brings development to life across in-store, digital, and virtual environments
- Lead end-to-end learning experiences—from insight to design to delivery—ensuring every touchpoint is engaging, relevant, and impactful
- Champion innovative, learner-first approaches that drive engagement, retention, and real-world application
- Elevate facilitation and learning quality to deliver consistently exceptional experiences across markets
Shape Talent & Leadership Development:
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Lead an integrated Retail Talent Strategy focused on leadership pipeline, succession, and internal mobility.·
- Develop impactful programs that attract, grow, and retain high-performing Beauty Advisors and Store Leaders
- Own and evolve leadership development programs and curriculum, aligned to evolving business needs
- Create clear, motivating career pathways that connect learning to growth opportunities
- Champion inclusive and equitable development practices across the retail network
Drive Business Impact & Partnerships:
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Translate business priorities into targeted capability-building strategies that elevate service, selling, and client experience
- Deliver insight-driven reporting on learning effectiveness, talent health, and leadership strength
- Partner cross-functionally to ensure programs are relevant, scalable, and operationally effective
- Balance national strategy with localized execution to meet diverse market needs
- Collaborate with Operations to ensure initiatives are practical and sustainable in-store
Advance Innovation & Operational Excellence:
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Continuously refine learning and talent processes to drive efficiency, scalability, and impact
- Identify opportunities to improve through data, insights, and program evaluation
- Leverage technology to modernize learning experiences and increase accessibility
Manage Investment & External Partnerships:
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Lead budget planning and resource allocation aligned to strategic priorities
- Ensure investments drive measurable value and scalable impact
- Build and manage vendor partnerships to bring in best-in-class expertise and innovation
Other Duties, as assigned:
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Drive special projects and cross-functional initiatives that support evolving retail and talent priorities
What You’ll Bring:
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10+ years of experience across Learning & Development, Talent Management, or Leadership Development—ideally within retail, luxury, or multi-unit environments.
- Deep expertise in instructional design and adult learning, with the ability to deliver impactful experiences across in-person, digital, and blended formats.
- A proven ability to build and scale talent strategies that drive meaningful business results while accelerating employee growth.
- Strong passion for developing leaders and strengthening talent pipelines, including succession planning and internal mobility.
- A track record of leading high-performing teams and collaborating effectively across a matrixed organization.
- Sharp business acumen, with a clear connection between capability-building and outcomes like service, selling, productivity, retention, and client experience.
- Excellent ability to prioritize and execute in fast-paced environments, balancing multiple initiatives with agility.
- Compelling communication and storytelling skills, with confidence engaging and influencing senior leaders.
- Comfort leveraging learning technologies, LMS platforms and data insights to continuously elevate impact.
- A mindset grounded in adaptability, curiosity, and sound judgment, navigating complexity with confidence.
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Ability to travel nationally (15-20%), with occasional U.S. and international exposure.
#FSCHIRING
What You’ll Get:
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Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
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Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
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Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.
Rewards as Unique as You Are:
Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.
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Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD$148,600.00 - CAD$176,600.00. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
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Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
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Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
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Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
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Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
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Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.
Join us and Belong to Something Beautiful.
Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.
