Bell Business Markets (BBM) Business Transformation team is looking for a creative and energetic candidate to join the Business Intelligence Team in areas of business and workforce performance management. The candidate will help build and provide ongoing analytical and employee performance reporting in support of our BBM Operational Team
Key Responsibilities and job duties:
· Build and lead the employee performance management roadmap
· Drive employee performance management review with executives
· Manage target setting segments in partnership with stakeholders in operation and work closely with business primes on elements pertaining to the process
· Extract data and manipulate data to be used in presentable reports and analytical tools
· Collaborate with Business Intelligence Developers to enhance dashboard functionalities
· Coordinate discussion, document business rules & new development priorities of employee key performance indicators (KPI)
· Regroup multiple stakeholders and develop productivity model to be used in employee performance management
· Communicate project plan, deliverables, and next steps to executives and key stakeholders
· End-to-End ownership of analysis and help identify opportunities to optimize agent performance
· Leverage expertise to help resolve discrepancies, data issues, metric errors that impacts results
· Adhoc analysis relation to business performance and target settings.
Key Competencies and Experience:
· 2 - 5 years in a customer facing management experience in service provisioning, billing or service assurance field
· Experience using SQL
· Drive for continuous process improvement
· Strong business acumen with proven ability to support and manage projects
· Curious & quick learner with problem solving mindset playing with business analytical tools.
· Ability to communicate and translate technical requirement to non-technical team members
· Ability to interpret business needs and translate them into application and operational requirement
· Ability to leverage insights and opportunities from data
· Must be proficient in MS PowerPoint and advance skills in MS excel
· Ability to influence internal and external teams
· Confident and demonstrate strong leadership
· Ability to adapt to a fast-paced environment with high tolerance to change management
· Comfortable in working in a virtual environment
· Result oriented and self-motivated
· Bilingualism is an asset (English and French)
Moerae Solutions Incorporated values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. MSi welcomes and encourages people with disabilities and is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that maintains dignity and independence. Accommodations are available upon request for candidates taking part in all aspects of the recruitment/selection process as a result of disability.
Job Type: Fixed term contract
Schedule:
- 8 hour shift
- Monday to Friday
Language:
Application deadline: 2022-06-24