About ULTRA Restaurant & Supperclub
Ultra invites guests to indulge in a feast for the senses — from exceptional Pan-Asian cuisine and exquisite cocktails to elevated entertainment and Alexander McQueen-inspired decor. Ultra, located at Yonge & St. Clair is the ultimate sensory destination. Complementing the culinary experience is an innovative cocktail & wine menu drawing inspiration from the many different cultures and flavours of East Asia.
Ultra seamlessly transitions from an elevated dining experience to an enthralling late-night atmosphere. With DJs and entertainment until the early hours, Friday and Saturday. Ultra will ensure an unforgettable evening of delicious cuisine, enchanting ambiance, and thrilling entertainment.
Job Description
The role of the Server Assistant is to provide necessary activities to assist with a flawless flow of services as needed to support an exceptional customer experience with a focus on table maintenance, accurate delivery of food and beverage to guests. They are to aid in expediting dishes from the kitchen line to the dining room floor, clear and reset tables and actively seek out opportunities to make a guest experience a memorable one.
What you will do:
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Champions the restaurant’s vision and values and contribute to a culture of positivity and high standards, contributing to a best in class guest experience
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Create an environment that is warm, welcoming and filled with positivity for guests and employees
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Uphold our standards at all times and treat everyone with courtesy and respect
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Maintain an in-depth knowledge of menu items to effectively explain ingredients and preparation methods for each item.
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Be knowledgeable about our food and beverage menus and make recommendations to guests
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Remove used tableware between courses; clear and reset tables after guests leave. Between seatings, promptly clean, reset + arrange table tops, chairs and booths. Check floor and clean as required
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Deliver food to the guest in a timely manner and efficiently
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Be courteous and polite during all guest interactions
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Anticipate the guests’ needs and respond appropriately with a sense of urgency. Bid farewell to guests, using guest’s name when known, and encourage them to return
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Act as a liaison between kitchen and front of house
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Focus on the cleanliness and sanitation of the restaurant, including but not limited to: the dining room, storage areas, garbage spaces and other working spaces
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Remain professional and poised during peak service hours
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Ability to remain organized at all times in a fast paced environment
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Follow safety procedures and policies to ensure a safe environment
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Accurately practice serving standards on a daily basis
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Understand the meaning of guest satisfaction
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Perform assigned side work and understand which tasks need to take priority at differing times.
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Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
Skills/Requirements
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Experience providing excellent customer service in a fast-paced environment.
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Able to perform high-quality work while unsupervised.
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Experience in a high volume, high end restaurant or cocktail bar environment
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Flexible schedule
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Strong communication skills
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Performs other related duties as assigned.
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Attention to cleanliness and safety Patience and customer-oriented approach
Education and Experience:
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Must have SMART serve.
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Previous experience as a support staff preferred.
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Must successfully complete the restaurant's training course.
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Food Handler Certification is an asset.
Accessibility
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
