Customer Service Representatives Bilingual: English/Spanish (Russian is an asset)
Job Type: Full-time, In office
Salary: CAD $19.00 or based on experience
Job Responsibilities:
· Managing all ranges of level of interaction with customers via phone, email, live chat, and other communication channels.
· Consult customers by telephone and via email to provide information on: order status, shipping inquiries, products, pricing and availability
· Engage with in a friendly and professional manner while actively listening and recording their concerns, following best practices like valuing customers' time, having a pleasant 'client-first' attitude, and providing knowledgeable and resourceful resources.
· Identify customers’ needs, clarify information, research every issue and provide solutions taking things a step further to exceed — rather than just meet — expectations.
· De-escalate situations involving dissatisfied customers, by offering assistance and support to find the best resolution to satisfy customers
· Provide follow up on customer inquiries
· Keep record and update customers information within company database
· Knowledge of company's products and services
· Knowledge and ability to meet company standards for calls in areas such as quality, volume, and accuracy
· Deliver an exceptional customer service
· Other duties might be assigned
Required Qualifications/Skills
· Familiarity with CRM systems and practices
· Must have exceptional grammar and typing accuracy
· Excellent listening and interpersonal skills
· Knowledge of conflict-resolution techniques
· Excellent communication and presentation skills (written and verbal)
· Proficient in Microsoft Word, Excel
· Phone skills, including familiarity with complex or multi-line phone systems
· Ability to be flexible, multitask and learn in a fast-paced environment
· Solutions mindset, helping nature, passion for customer experience
· Ability to speak and write in required languages
· Must have legal employment authorization
Education and Experience Requirements
· College degree is a plus
· Minimum 1 year of Call Center experience
· 1 year of experience in data entry
· Call Center certification is a plus
Only candidates that meet all the above requirements will be contacted
CCI is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local law
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- Extended health care
- Paid time off
Experience:
- Customer Service: 1 year (required)
Language:
- English (required)
- Spanish (required)
- Russian (required)
Work Location: In person
