Accountable/ Responsible for the development and administration of service repairs quotes/estimates for Customer Distribution. Field and Respond to Customer Inquiries, re: supplied Quotations/Estimates.
Develop and administer resources and structure to deploy quick and effective Service Repair Quotes/Estimates to customers and pilot branch(s)
Process will include development of tools and database, not limited to:
Business System Quote standards
Customer Quote Template Development
Labour Times Resource database
Parts look-up Process
Respond to customers via telephone, or electronically, in a timely and courteous manner; delivers strong internal and external service
Education: College or post secondary
Work Experience: 3-5 years
Knowledge: Previous experience working in a Service Department (Service Coordinator, Technician), Parts Department (Parts Technician), Supply Chain or Product Support Operations; basic mechanical skill/knowledge is an asset; competent with Microsoft Office
Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries – to name a few.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:
100% employer paid medical and dental benefits with no waiting period for eligibility
Wajax-led e-learning, and product training through industry leading manufacturers such as Hitachi, 3M, and Detroit Diesel.
Discounts with the “Big 3” auto manufacturers, equivalent to their internal employee pricing.
Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
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