Triovest, one of the largest privately-owned Canadian commercial real estate companies, is seeking a Property Administrator in downtown Toronto. The successful individual will be responsible for the administrative and accounting functions within the Property Management Team for a mix office and retail complex of approximately 1 million square feet. The successful individual will develop and maintain relationships with clients, tenants, and contractors to ensure building standards are adhered to and service performance is optimal. This role requires superior communication and organizational skills to respond to tenant inquires, and a high-level of professionalism including service excellence.
The role is to truly be a Triovest ambassador specializing in relationship management with tenants and clients. The Property Administrator works within the Property Management Team to ensure accurate financial reporting ensuring fiduciary obligations are met for our clients and tenants.
The incumbent will assist the Property Management Team in overseeing the operational and administrative functions associated with the portfolio, ensuring the asset is managed and operated at the highest possible standard in accordance with Triovest’s goals and all applicable codes, environmental requirements, and government legislation.
KEY RESPONSIBILITIES
- Foster effective communication within the team and provide all necessary administrative support.
- Engage with tenants, internal teams, and external service providers to ensure timely rent collection, accounting entry integrity and diligent financial reporting that meets optimal service performance.
- Oversee the accounts receivables process with a primary focus on rent collection, including tracking and recovering outstanding balances.
- Demonstrate proactive initiative in promptly billing and collecting payments.
- Process monthly rent roll reports and communicate rental billing charges to tenants clearly and accurately.
- Complete monthly tenant chargebacks and respond to tenant enquiries regarding charges applicable under the lease.
- Address inquiries related to tenant accounts, rent letters, and year-end billing reconciliations, ensuring prompt responses with the support of the property management team when required.
- Deposit rental payments, record cash receipts, and maintain accurate financial records.
- Collect gross sales reports and calculate percentage rent charges.
- Track and process Construction Services Project billings.
- Reconcile Tenant Sub Metering utility billings as required.
- Manage and report on monthly Accruals.
- Assist with monthly report preparation and annual budgeting of operating expenses and capital expenditure documents.
- Complete Accounts Payable support as required.
- Take proactive measures to manage deadlines, commitments, and conduct necessary follow-ups in a dynamic environment with shifting priorities and deadlines.
- Support the Property Management Team with general administrative tasks and event execution.
QUALIFICATIONS & ATTRIBUTES
- A post-secondary degree in Accounting, Finance or Business Administration is preferred.
- Minimum of two (2) years experience in Commercial Property Management administration.
- Experience in Accounts Receivables is required.
- Experience in Yardi Voyager and Yardi Payscan is advantageous.
- Sound understanding of basic accounting concepts and principles.
- Proficiency Microsoft Office applications.
- Demonstrates a strong sense of initiative and prioritization, adept at managing multiple requests simultaneously, and capable of adapting to changing priorities in a fast-paced environment.
- Creative problem-solving skills are essential for resolving payment issues and addressing AR challenges.
- A confident communicator with a comprehensive understanding of billing, lease requirements, payment terms, and the implications of delinquent payments under the lease.
- Exceptional client service orientation.
- Passionate about fostering an inclusive and positive organizational culture.
Triovest is an Equal Opportunity Employer
At Triovest, we are committed to building a team and culture that embraces diversity as our strength. As Canada’s top private commercial real estate firm, we strive to create an inclusive workplace where everyone feels valued. Our progressive approach means we're always looking for fresh perspectives and innovative ideas. We’re committed to doing the right thing and living up to our core value of integrity by always following the law. Our Code of Conduct is designed to ensure legal compliance and to build trust with our clients and stakeholders. If you need accommodations, we are here to help—just let us know.
Join us and be part of a forward-thinking team that's shaping the future of commercial real estate.
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